Get Genesys + Salesforce Voice, Routing, and Self-Service
Genesys has three cloud adapters to help you bring world class customer experience to your customers.
Genesys + Salesforce
Genesys Cloud CTI for Contact Centers
Personalize your interaction with callers using the Genesys cloud CTI adapter. Use your information in SFDC to identify when your most important customers are calling, utilize screen-pops, and leverage self service to improve service levels.
Genesys Cloud CTI for Sales & Marketing
Bring the power of the Salesforce Sales Cloud offering to the phone using the Genesys 100% cloud solution, requiring no installation of hardware or software.
Genesys Premier VCC for Service Cloud
Genesys Premier VCC adds powerful voice capabilities to Service Cloud for a complete contact center solution. Easily improve your customers’ experience by implementing both personalized automation and call routing strategies customized to your business.
Watch now to learn how to up your customer experience game with Genesys + Salesforce!