Genesys Cloud Security: Philosophy and Approach
Business continuity will continue to be a hot topic as long as man-made and natural disasters impact businesses around the globe. Your business can take advantage of the resilience and high availability that cloud service providers must provide as part of their own infrastructure simply to be able to deliver software as a service. Cloud-based contact center technology provides easy access, proven security, compliance and scalability. Constantly monitored by seasoned IT professionals, interactions are managed in the cloud every day — not just as an option for disaster situations.
This white paper will address some of the key issues associated with business continuity, such as its importance to the contact center, the financial impacts of an outage to contact center operations, determining the extent of business continuity requirements and how the cloud can help address these business continuity challenges.