Genesys Care Solve on First Contact

Lucy Norris, SVP of Genesys Care Worldwide shares how the Genesys Customer Care Team has transformed to provide users with exceptional customer support for use in the Genesys Customer Experience Platform, On-Premises, in Cloud, and any Genesys Editions. Genesys has focused heavily on one goal, Solving on First Contact to deliver great customer experience (CX).

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