Genesys Business Consulting Success - Red Hat

Red Hat is a global open source software company with over 500 contact center agents supporting 14 different locations around the world. As Red Hat grew into a global organization, they needed a single global platform with robust routing and reporting to allow for a consistent, best-in-class call center associate experience, everywhere. Learn how the Genesys rapid business assessment from the business consulting team helped Red Hat determine exactly what they needed to implement best in class CX along with a roadmap of how to get there.

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