GARTNER REPORT

Gartner Magic Quadrant for Contact Center as a Service, North America

Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row

Gartner Magic Quadrant for Contact Center as a Service, North America

The contact center as a service (CCaaS) market in North America is growing rapidly. CCaaS or cloud contact center solutions offer functions and capabilities that are similar to those required to operate call and contact centers as on-premises contact center infrastructure (CCI), except that they are delivered as a service and paid for on a monthly subscription model.

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  • Strengths and cautions to consider when evaluating cloud contact center solution providers
  • How the 10 cloud contact center vendors are positioned in each of the four quadrants – Leaders, Challengers, Visionaries or Niche players
  • Why Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row

Gartner Magic Quadrant for Contact Center Infrastructure, North America, Drew Kraus, Steve Blood, Daniel O’Connell, October 24, 2016.

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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