2015 Gartner Report

Gartner Acknowledges Genesys as a Representative Vendor in Market Guide for IVR Systems

Gartner Acknowledges Genesys as a Representative Vendor in Market Guide for IVR Systems

According to Gartner: “The IVR market is mature but it continues to evolve and grow. IVR self-service remains a central pillar in most customer service operations. Despite the increased use of additional media, the telephone remains a preferred contact method for many customers. As a result, contact center planners strive to offer the highest-quality phone service possible, while retaining control over cost.”

Download Gartner's Market Guide for IVR Systems and Enterprise Voice Portals to learn more about the:

  • IVR market direction
  • Representative vendors
  • Market recommendation
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