Frost & Sullivan—Contact Center Modernization in the Cloud
A Cloud-Based Approach Delivers Clear Value for Mid-Size Organizations
Cloud solutions deliver state-of-the-art capabilities without the need for up-front capital investment; can be deployed quickly and easily to everyone who needs them, including remote agents and internal employees; and are maintained, managed and supported by the provider, freeing up IT and line-of-business staff to focus on their core competencies.
When integrated with legacy systems, cloud-based solutions can be tightly integrated with other applications, ensuring that all points of contact work together to deliver a truly differentiated customer experience.
This whitepaper outlines the benefits associated with moving to a cloud-based contact center model, including cost savings, streamlined management, agility, growth, time-to-market, and competitive advantage.