Frost & Sullivan: Deliver Strong Interactions from the Cloud, Anytime, Anywhere
Two of the primary goals for contact center success over the past two decades have been to provide self-service options and anytime, anyplace, anywhere customer service. Frost & Sullivan has partnered with Genesys to discuss the opportunities available when offering channel choices to customers, and ensuring that they all come together to provide a true omnichannel experience.
Omnichannel is about more than just offering more contact choices. It is about integrating all channels together to create seamless journeys. Being able to add new applications to existing legacy infrastructure or quickly put together a multi-channel contact center is the goal of practically every business we talk to, and the Cloud helps enable that capability.
Read the paper to find out the top benefits of a cloud-based contact center and how you can deliver stronger customer interactions from the Cloud.