Forrester Report: Contact Centers Must Go Digital Or Die
Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding.
Consumers today expect relevant and seamless omnichannel customer service. This report outlines major gaps in contact center technology and provides insights that will help you align your contact center operations with customer expectations.
Read the Forrester Research Report to learn:
- The digital imperative for assisted customer service
- Six steps to achieve an omnichannel contact center road map
- The significance of investing in omnichannel solutions for unified queuing, routing and reporting