FORRESTER REPORT

Trends 2016: The Future of Customer Service

Trends 2016: The Future of Customer Service

Changing customer expectations for easy, effective and personalized customer service are shaping customer service technology priorities.

This Forrester Report predicts that the three customer service technologies -- queuing and routing, CRM and workforce optimization will consolidate to facilitate better customer experiences (CX).

Read this Forrester Report authored by Kate Leggett to learn:

  • Top 10 customer service trends that will help you move the needle
  • Real world examples of how CX leaders outperform CX laggards
  • Practical next steps to delivering a differentiated customer experience
GET THE FORRESTER REPORT