Equipping the Bank Branch of the Future
The role of the bank branch is changing to an advice center as transactions move to the web and mobile apps. What innovations can you implement to make best use of your branches? How can a call center become a powerful type of branch? What can you do to shift workloads evenly among branches and call centers to maximize efficiency?
Download this free white paper today to read how Genesys enables retail banks to improve their customer’s experience by:
- Providing a consistent and seamless customer experience regardless of which channel they are using -- web, mobile or branch visit.
- Enabling in-branch representatives to have access to the “context” of every conversation the customer had with the bank regardless of the channel
- Routing high-value customers as a priority to their personal banker via the customer’s preferred channel, wherever the banker may be
- Increasing staff utilization by routing remote customer interaction activity across branches and the call center