Driving Performance With Embedded Business Intelligence Analytics
In today’s competitive marketplace, companies with top-performing voice applications typically have more satisfied customers, lower costs, and higher revenue per customer. These results require rigorous tracking and analysis of key metrics – hourly call volumes, task completion, and speech error rates, to name a few – and taking action to maintain performance.
Business Intelligence (BI) analytics and reporting is invaluable for providing this deeper understanding of what is happening in the voice application. This white paper reveals the value of BI, how easily it can be implemented, and how it helps you gather information and insights that increase visibility into the caller experience and predict both total cost per call and customer loyalty.
Download this white paper and see how BI analytics can help you turn customer data into a competitive advantage.