Customer Experience Analytics
Meet the Challenges of the Switching Economy with Continuous Workforce Optimization
Customer experience (CX) is currency in today’s economy. Many companies are adopting subscription-based business models that rely on customer retention. This means that providing superior CX has a direct and growing impact on business revenues.
Customers expect a consistent experience across all support channels. Organizations need to understand and track service delivery when interactions cross channels. But you can’t solve today’s problems with yesterday’s approaches.
Download this whitepaper to gain insight into today’s multi-channel customer environment, including how to analyze customer conversations across both voice and text-based channels.