Customer Bill of Rights
At Genesys, we believe every customer is entitled to a great customer experience through any communication channel. While self-service IVRs often are implemented as a way to keep costs down through call containment, self-service applications have more recently become a critical opportunity to create better customer experiences.
In this eBook, Genesys highlights 10 key Customer Bill of Rights that focus on best practices that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications. Download the Customer Bill of Rights eBook and let Genesys help you stand apart with an IVR experience your customers will actually rave about.