Tip Sheet: Building a Business Case for Replacing Your Call Center ACD

Building a Business Case for Replacing Your Call Center ACD

As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.

Download the tip sheet and learn how to:

  • Compute cost savings from pooling agent resources
  • Calculate hardware and maintenance savings
  • Estimate the benefits of a consistent customer experience   
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