7 Steps to Omnichannel Self-Service: Make it Personal
Automation plays a vital role in enabling omnichannel self-service experiences, but chatbots alone can’t understand everything or perform all tasks that it takes to make a great experience. Combining AI and automation creates a seamless transition between bots and live agents—and a much better experience for your customers.
Not sure where to begin? Learn the 7 key steps for controlling costs and meeting customer expectations, including:
- Double self-service with personalization and personas
- Empower business users to make fast changes to your IVR
- Use self-service channels to offer fast access to new products