ANALYST TIP SHEET
5 Tips for Mastering Digital Customer Service
In today's digital first economy, customer journeys are more likely to begin with a web chat, text, email or a social media platform than a phone call. And, when tech-savvy customers transition between channels, for instance from chat to voice, they expect a seamless experience.
Download this tip sheet, authored by Sheila McGee Smith, leading contact center industry analyst, and learn:
- How to get started with delivering seamless customer experiences
- Five quick tips for mastering digital customer service
- How delivering omnichannel customer experiences can have a positive impact on both, your top and bottom line