Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy
Blended AI is the Future of Customer Service
Blended AI is transforming enterprises as it increases worker efficiency and productivity. It also provides a deeper understanding of customers, their journeys and behaviors. But AI can be a disruptive experience for all stakeholders as you roll it out. Be prepared by understanding its broad impact, and you’ll have a smoother transformation.
As Blended AI takes off across all industries, understanding its impact on operations will help you better support it. This Forrester report discusses the Blended AI approach, which brings together automation with the power of the human touch to deliver an optimal customer experience.
Download this Forrester Predictions Report on AI to:
- Learn the latest AI trends
- Understand the Blended AI model
- Factor in the human effects