GARTNER REPORT

2016 Gartner Magic Quadrant for Contact Center Infrastructure

2016 Gartner Magic Quadrant for Contact Center Infrastructure

Gartner Names Genesys a Leader for the 8th Consecutive Year

Gartner recently released the 2016 Magic Quadrant for Contact Center Infrastructure, an annual report evaluating call center solution providers based on completeness of vision and ability to execute.

This is the eighth consecutive year Genesys is recognized as a leader and eighth time Genesys is positioned furthest to the right on the completeness of vision axis. Get the complimentary report now and learn:

  • Market trends influencing the deployment of contact center infrastructure
  • Strengths and cautions to consider when evaluating contact center solutions 
  • How 18 contact center vendors are positioned in each of the four quadrants – Leaders, Challengers, Visionaries or Niche players

Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus, Steve Blood, Sorell Slaymaker, May 19 2016.

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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