In this edition:

  • SpeechStorm’s 5th Anniversary
  • 10 Facts about the Voice Channel
  • Does Lynch need a Visual IVR
  • Reduce Customer Effort with Personalised IVR
  • The bPost Case Study
  • SpeechStorm in the News
  • Where you can see us in the next few weeks
  • Focus on Training Courses

WELCOME

Welcome to the 4th edition of StormCast, the newsletter from SpeechStorm.

We’re officially 5 years old, and in the first article below we describe how we celebrated this important event with a grand party in Holywood with the theme “A Night at the Oscars” which included the necessary red carpet moments, awards, and acceptance speeches.

We are also featuring a number of interesting articles, as well as an insightful case study which shows how SpeechStorm’s Personalised IVR is helping the Belgian postal operator bPost to provide a great customer experience.

In the past weeks we have also launched the widely anticipated update to our software, Kubrick, and are currently working on our next update, Lynch, which will include SpeechStorm’s Visual IVR solution.

For more on any of the featured items, click the links or get in touch by clicking any of the icons in the “Talk to Us” section. We’d love to hear from you.

Thanks, and hope you enjoy.

Antoine Gouder
Marketing Executive

SPEECHSTORM’S 5th ANNIVERSARY

On the 18th February we celebrated our 5th year as an independent company with an event at the Culloden Estate & Spa in Holywood attended by current and former SpeechStorm team members, Board of Directors, as well as a number of friends and distinguished guests including the Rt Hon, the Lord Mayor, Councillor Nichola Mallon.

10 FACTS ABOUT THE VOICE CHANNEL

The Voice channel is here to stay - but you need to invest in it. This article discusses ten facts about the Voice channel which SpeechStorm solutions can help your company achieve.

DOES LYNCH NEED A VISUAL IVR

As movie director David Lynch marked his 69th birthday on January 20th, the team at SpeechStorm celebrated by kicking off development on the ‘Lynch’ release of our Personalisation Platform. (more)

REDUCE CUSTOMER EFFORT WITH VISUAL IVR

The objective of reducing customer effort has been receiving a lot of attention in recent months as various research studies are confirming the strong link between low customer effort and customer loyalty, and also high customer effort and churn. (more)

THE BPOST CASE STUDY: bPost chooses SpeechStorm’s Personalised IVR solutions

The SpeechStorm solution enables bpost to respond quickly to changing business needs and guide customers more efficiently through its inbound contact-centre calls by routing them to best suit each individual customer’s needs.

SPEECHSTORM IN THE NEWS: The Kubrick Release

‘Kubrick’ includes enhanced Mobile eXperience capabilities, a new ‘Super Queue’ capability for Genesys, PCI-compliant payments for SaaS customers and also extends SpeechStorm support to include Oracle database and Cisco Unified Customer Voice Portal (CVP).

WHERE YOU CAN SEE US IN THE NEXT FEW WEEKS

Enterprise Connect 2015 (Orlando) - Conference and exhibition which presents leading market and thought leaders, comprehensive analysis, in-depth technical sessions and a large exhibition focused on systems, software, services, applications for enterprise communications and collaboration. For a substantial discount on the conference fee or to claim your free expo pass, quote SPEECHSTORM as a discount code when registering.

FOCUS ON: Training Courses

SpeechStorm offers training courses at the customer’s premises as well as at our offices in Belfast, according to the customer’s requirements. We also offer open courses from time to time in different venues.

We are currently offering the SpeechStorm Designer Training which is spread out over 3 days. The dates for this training are 28 to 30 April 2015 and 28 to 30 July 2015.

The SpeechStorm Designer Training is designed to train the business & operations teams on how to build, configure, manage and report on SpeechStorm IVR applications.

It’s a highly interactive course where the attendees will work through a series of exercises in order to create their own IVR.

For more information about this training or for other training which SpeechStorm may organise from time to time, please contact us on training@speechstorm.com or on +44 (28) 9094 3100.