Cloud-based customer engagement solution meets PCI DSS Service Provider Level 1, the most stringent requirements for securing consumer data

SAN FRANCISCOApril 3, 2017 Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 1 certification, the highest standard of consumer credit card security standards.

PureCloud by Genesys, a cloud customer engagement and employee collaboration solution, was validated by an accredited third party to comply with the robust payment card data security process. This certification is vital for Genesys customers interacting in an increasingly global economy — especially retailers.

“Rigorous security procedures are absolutely essential in a complex operational environment where hundreds of people interact with sensitive data every day,” said Deepak Advani, executive vice president and managing director for PureCloud by Genesys. “Genesys has a long history of strict adherence to PCI DSS as it offers the highest level of security, compliance and attestation. Achieving Service Provider Level 1 certification for PureCloud by Genesys is an important step in our journey toward offering the most secure cloud solution available to customers.”

PCI DSS was designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. It sets prescriptive standards to protect credit card information collected, stored or transmitted in a business transaction. These standards are enforced by a global body of major payment card brands that develop, enhance, disseminate and assist with the understanding of security standards for payment account security. PCI DSS Level 1 certification applies to merchants processing one to six million Visa transactions per year.

PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that is easy to use and quick to deploy. A true cloud offering, PureCloud by Genesys is flexible, open, feature-rich, and built for rapid innovation. For more information, visit https://www.mypurecloud.com/.

About Genesys
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com.

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Media Contacts:
Rachel Faulkner
Sr. Manager, Public Relations
Genesys
[email protected]
+1 317 715 8109

Lisa Hawes or Sarah Koniniec
Sterling Communications
[email protected]
+1 408.395.5500