Premier Online Legal Destination Picks Genesys to Maintain First-Rate Customer Experience

DALY CITY, CA — Novemeber 12, 2014 — Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, announced today that LegalZoom, the leading provider of online legal solutions, has chosen the Genesys Customer Experience Platform to ensure continued excellence in its user experience. LegalZoom will leverage the award-winning Genesys cloud-based platform to upgrade their contact center as part of their ongoing effort to provide affordable legal solutions to small businesses and families.

The Customer Experience Platform ensures that the experience enterprises deliver aligns with the expectations of their customer, and is appropriate for their unique customer journey. By more effectively matching the workload and the required staffing levels for each customer, enterprises can deliver consistent service levels across all touchpoints, channels and interactions throughout their front and back office. LegalZoom has selected Genesys Business Edition to update their contact center and ensure customers a straightforward, personal experience of obtaining on-demand attorneys and affordable legal solutions.

“Optimizing staffing efficiency, resource distribution, and overall workforce productivity allows us to connect our customers to the LegalZoom employee who can best service their needs,” says Frank Monestere, President of LegalZoom. “Through comprehensive customer engagement we can deliver an even greater experience for LegalZoom customers.”

Genesys Business Edition is the most feature-rich and flexible customer experience solution ever offered for mid to large-size contact centers. Genesys Business Edition deploys rapidly, is easy to use and scales as contact centers grow. For LegalZoom, Genesys Cloud capabilities will help continue to deliver superior customer service, and maintain the high 94 percent of their customers that would recommend LegalZoom to family and friends.

“LegalZoom’s relentless focus on providing convenient and easy-to-use online legal solutions is a testament to their commitment to being a customer experience leader,” said Tom Eggemeier, Chief Customer Officer at Genesys. “We are thrilled that LegalZoom has turned to Genesys to reinforce their reputation as a superior customer service leader in the on-demand legal solutions market through their contact center.”

About Genesys

Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.
 

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