Leading Membership Management Firm Joins Growing List of Organizations Optimizing Business Performance with Genesys Cloud Solution

DALY CITY, CA — September 18, 2014 — Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, announced today that Integrated Labor Solutions has chosen the Genesys Premier Edition to transform its member experience and expand its competitive edge in the Human Resource Consulting and Membership Management marketplace. With the cloud-based Genesys Customer Experience Platform, Integrated Labor now gains deeper insights into each member interaction, empowering them to deliver personalized interactions and improve member satisfaction.

The Genesys Premier Edition is a pure cloud offering that delivers everything that small to mid-size contact centers need to provide exceptional customer experiences. Built with world-class routing and self-service capabilities from Genesys and an intuitive user experience, the Genesys Premier Edition is designed to be flexible, quick to deploy and easy to use. By integrating with the Genesys cloud platform, Integrated Labor can now leverage real-time metrics, reporting and monitoring and enable its team to tailor each interaction to the member’s needs in a way that makes best business sense for the organization and its customers.

“Organizations of every size are looking at how they can leverage the customer experience to create competitive differentiation in their marketplace,” said Tom Eggemeier, Chief Customer Officer at Genesys. “We are excited to add Integrated Labor to our growing list of cloud customers, and to work with them to develop a solution to better service their members.”

About Genesys

Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.

PR Contact

Jacob Rice
jacob.rice@genesys.com
415-290-8028