Company To Discuss the Power of Customer Engagement and Demonstrate How Cloud-Based Contact Center Integrates with Salesforce.com

DALY CITY, CA., October 23, 2013 — Genesys (www.genesys.com), a leading provider of customer engagement and contact center solutions, today announced it is a gold sponsor of Salesforce.com’s Dreamforce 2013 conference (www.dreamforce.com) from Monday, November 18th to Thursday, November 21st in San Francisco’s Moscone Center. In addition to two speaking sessions, Genesys will host live demonstrations at booth N313 in the Cloud Expo throughout the show.

At the event, Genesys will show companies how to drive positive customer experiences—and increase brand love—by implementing omnichannel communications on a fully integrated customer experience platform. Genesys will also demonstrate how cloud-based contact center solutions work seamlessly with Salesforce.com to deliver one-to-one customer engagement.

Genesys Session #1: “The Virtual Contact Center for Service Cloud to the Rescue” 
Date/Time: Wednesday, Nov. 20, 3:00-3:15 p.m. 
Location: Partner Theater North 
Genesys Speaker: David Dieck, Director of Sales Engineering

Genesys Session #2: “Wanna Know What Customer Love is? It’s True Ominchannel Communications” 
Date/Time: Wednesday, Nov. 20, 3:30-4:30 p.m. 
Location: Pacific Heights Room, Palace Hotel
Genesys Speakers: David Dieck, Director of Sales Engineering, Eric Tamblyn, Vice President of Global Innovations, and Ethan Francis, Global Director of Mobility

About Dreamforce 2013

Dreamforce 2013 is the world’s largest vendor technology conference, and expects more than 120,000 people to register to attend this year's 11th annual conference and experience the power of social and mobile cloud computing and connect with their customers in a whole new way. With more than 1,100 sessions and 350 cloud companies in the expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking. In addition, Dreamforce welcomes special guests Sheryl Sandberg, COO of Facebook; Marissa Mayer, President and CEO of Yahoo!; and Deepak Chopra, Founder of The Chopra Foundation. Dreamforce 2013 offers attendees everything they need to accelerate their customer company transformation in four days, under one roof.

Additional Information

About Genesys

Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. 
www.genesyslab.com

Contact:

Michael Lindenberger (Reidy Communications)
[email protected] 
415-531-1449