12th annual global award program honors customers driving CX transformation

SAN FRANCISCO – February 1, 2017 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, today announced the call for nominations for its global 2017 Customer Innovation Awards (CIA). This industry-leading program recognizes and celebrates customers for remarkable customer experience achievements and customer service innovation.

This year Genesys introduces four award categories:

  • The CX Globetrotter – Best global rollout of the Genesys Customer Experience Platform
  • The CX Innovator – Best omnichannel customer success story
  • The CX Pioneer – Best new customer “removing barriers with a fast deployment”
  • The CX Mover – Best cloud customer migration and/or deployment

Successful Customer Innovation Award candidates must be an existing member of the Genesys Customers Advocacy Program (GCAP) with an active Genesys/Interactive Intelligence solution. CIA winners will be announced at CX17, the industry-leading event which brings together the best of G-Force and the brightest of Interactions to deliver the No. 1 customer engagement experience of the year.

This year the four CIA winners from across the globe will receive:

  • One fully paid trip to one of two CX17 events (round-trip economy airfare, event access, and a hotel stay for two nights)
  • VIP treatment throughout CX17
  • Publicity as CX leaders

“Our Customer Innovation Award nominations remind us that this is truly the age of the customer,” said Tom Eggemeier, President of Genesys. “We are proud to continue this program as we gather stories of these CX mavens who pave the way for our industry, using Genesys solutions to innovate and evolve customer experience globally.”

Genesys customers interested in casting a nomination can visit the Genesys Customer Innovation Awards page. For questions about the awards program, please visit the FAQ, terms and conditions, and eligibility and judging criteria pages. Nominations will be accepted through March 3, 2017.

Not yet enrolled in GCAP? Enroll here to engage in a forum to promote your successful CX transformation initiatives, gain insights into industry news and trends, and network with other thought leaders and peers on best practices—all while being rewarded for your engagement.

About Genesys
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com.

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Chris Nguyen
[email protected]

Lisa Hawes or Sarah Koniniec
Sterling Communications
[email protected]