11th annual global award program honors customers driving CX transformation

SAN FRANCISCO – March 1, 2016 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the call for nominations for its global 2016 Customer Innovation Awards (CIA). This industry-leading program recognizes and celebrates customers for remarkable CX achievements and customer service innovation.

This year Genesys introduces new award categories, including:

  • The Globetrotter – Best Genesys rollout of the Genesys Customer Experience Platform
  • The CX Innovator – Best omnichannel customer success story
  • The CX Pioneer – Best new customer “removing barriers with a fast deployment”
  • The CX Mover – Best cloud customer migration or deployment
  • The CX Champions – Best CX manager and team
  • The CX Hero – Contact center agent of the year

Successful Customer Innovation Award candidates must be an existing member of the Genesys Customers Advocacy Program (GCAP) with an active Genesys solution.

This year the six CIA winners from across the globe will receive:

  • One fully paid trip to G-Force 2016 (event access and hotel stay for two nights)
  • VIP treatment throughout G-Force
  • Complimentary time with a leading industry analyst
  • CX Champions category winner will also receive a sponsored celebration at their contact center

“The innovation and transformation from our customers never seizes to astound us here at Genesys.  Year after year they continue to be the best storytellers of our solutions,” said Tom Eggemeier, President of Genesys. “As we open the nominations for the 2016 Customer Innovation Awards, we are excited to see the diverse and unique uses of Genesys solutions that help our customers continue to be the leading CX innovators in their markets.”

Genesys customers interested in casting a nomination can visit the Genesys Customer Innovation Awards page. For questions about the awards program, please visit the FAQ, terms and conditions, and eligibility and judging criteria pages. Nominations will be accepted through April 30, 2016.

Not yet enrolled in GCAP? Enroll here to engage in a forum to promote your successful CX transformation initiatives, gain insights into industry new and trends, and network with other thought leaders and peers on best practices—all while being rewarded for your engagement.

About Genesys

Genesys, creator of the world’s #1 Customer Experience Platform, empowers organizations to build exceptional customer relationships with personalized, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years we have put the customer at the center of all that we do. We passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises. For more information www.genesys.com.

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Media Contact

Chelsea D’Angelo & Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]