Genesys is positioned in the Leaders quadrant for the eighth consecutive year

SAN FRANCISCO — May 23, 2016 — Genesys (, the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the company once more has been recognized by Gartner, Inc. as a leader in the 2016 “Magic Quadrant for Contact Center Infrastructure, Worldwide” report for the eighth consecutive year. Gartner has positioned Genesys the furthest for completeness of vision in the Leaders quadrant.

Genesys helps companies and organizations meet the extraordinary needs of today’s digitally driven customers, and enables memorable, effortless customer experiences across all channels, touchpoints and interactions.

Genesys Positioned the Furthest for Completeness of Vision in the Leaders Quadrant
The annual Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.

“We believe being recognized as a Leader in the Magic Quadrant reflects our ongoing drive to deliver transformative, omnichannel customer engagement solutions for our customers and partners,” said Paul Segre, Chief Executive Officer of Genesys. “We feel this recognition by Gartner validates the power of the Genesys Customer Experience Platform and its ability to successfully create exceptional omnichannel customer experiences and lasting relationships through the voice and digital channels that matter most to people.”

More information from the Gartner May 2016 “Magic Quadrant for Contact Center Infrastructure, Worldwide” report can be found here.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiencesjourneys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises. For more information

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Genesys Contact

Chris Nguyen
650.466.2230 or [email protected]

Media Contact

Chelsea D’Angelo or Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]