Award Program Recognizes Customers for Use of Genesys Solutions in Innovative Ways to Yield Amazing Results

SAN FRANCISCO — June 1, 2015 — Genesys (, the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the finalists of the 10th annual Customer Innovation Awards. Fourteen finalists from around the globe were chosen for their excellence in delivering innovative and engaging customer experiences with incredible results. 

This year marks a special 10-year milestone for the Customer Innovation Awards, which has been reinvented to celebrate the six winning companies that will be selected from the 14 finalists. The finalists were chosen by a panel of experts based on their impacts on customer experience, business performance with Genesys solutions and customer engagement.

The Finalists Include:
North America

  • Kaiser Permanente
  • Plated
  • Red Hat
  • Waste Management

Latin America

  • Sabre Holdings Uruguay
  • Telefonica Moviles El Salvador
  • Telefonica Vivo Brazil


  • Deutsche Telekom
  • Marks and Spencer

Asia Pacific

  • Bupa
  • iiNET
  • TATA Sky

2015 CIA Winners to Receive a VIP G-Force Experience
This year the six winners will receive:

  • A VIP all-access pass to G-Force 2015 (Oct 26-28) with on-stage recognition during the Customer Innovation Awards ceremony
  • Two-nights accommodation at the world famous Miami Fontainebleau Hotel
  • Complimentary analyst inquiry session for your company at G-Force  
  • A Genesys-sponsored party at each winner’s call center location to celebrate this prestigious achievement and capture feedback about the award to share at G-Force

“We are thrilled and inspired by our customers who are excited to share their inspirational CX innovation stories,” said Keith Pearce, Vice President of Corporate Marketing. “The Genesys Customer Innovation Awards represent a rich history of amazing customers doing amazing things.”

The 2015 Customer Innovation Awards winners will be announced onstage at G-Force 2015.

Registration for G-Force 2015 is now open, with special early-bird registration pricing currently available. Follow the event at #gforce15.

 About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at or call us at +1.888.436.3797.

Media Contact

Chelsea D’Angelo/Alexis Malure
Group SJR for Genesys
[email protected]