Session focuses on innovative ways organizations can create world-class omnichannel customer journeys in today’s digital world

SAN FRANCISCO – January 26, 2016 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, will showcase Next Generation omnichannel customer experience solutions at Call Center Week Winter Conference + Expo in Orlando, Florida.

Ted Hunting, Senior Director of Marketing at Genesys, will lead a Q&A session with Anne Palmerine, Associate Vice President of Customer Engagement & Enrollment Services at UPMC Health Plan, on innovative ways organizations can create world-class omnichannel customer journeys in today’s digital world. Their talk will highlight a Genesys case study on how UPMC Health Plan, a leading health insurance provider, successfully moved to a digital business model using omnichannel CX solutions on the Genesys Customer Experience Platform.

The session at Call Center Week Winter, entitled “Top Keys for Creating Great Customer Journeys,” will take place on January 28 at 1:55 p.m. EST. Follow Genesys on Twitter @Genesys and the event via #CallCenterWeek.

UPMC Health Plan has been recognized for its exceptional service by J.D. Power and Associates, U.S. News & World Report, and the Stevie Awards. UPMC Health Plan was named Best Large Contact Center of the Year and its leader was named Best Contact Center Leader of the Year at the 2015 Call Center Week Excellence Awards. In addition, UPMC Health Plan’s call center was named Global Call Center of the Year in the large call center category by the International Customer Management Institute.

About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,700 customers in 100 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com, call us at +1.888.436.3797 or engage with us on Twitter: @Genesys.

Media Contact

Chelsea D’Angelo & Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]