Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio
NTT Communications Integrates Genesys CX Platform into Arcstar Contact Center to Offer Business Customers Speed-to-Market, Simplicity and Customer Experience Innovation
DALY CITY, CA — May 2, 2014 — Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired OVM Solutions (www.ovmsolutions.net). The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience.
As an existing partner of Genesys with a substantial installed base of customers, OVM Solutions brings expertise in sales and marketing to the Genesys Proactive Customer Communications solution. Genesys Proactive Customer Communications deliver s over two billion messages annually in 30 countries for more than 350 customer experience leaders.
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has more than a decade of expertise in designing, scripting, training and voice talent selection to deliver exceptional sales and marketing campaign performance for a range of organizations and applications including financial services, non-profits, healthcare, collections, retail, utilities, events and political campaigns.
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions. Genesys is one of the ten largest private software companies in the world. A controlling interest in Genesys is held by Permira Funds (www.permira.com) with participation from Technology Crossover Ventures (www.tcv.com).