Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide
Genesys Positioned in the Leaders Quadrant for Seventh Consecutive Year
SAN FRANCISCO — May 20, 2015 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the company is positioned as a market leader in the “Magic Quadrant for Contact Center Infrastructure, Worldwide”1 report by Gartner, Inc. This is the seventh consecutive year that Genesys has been named a leader for contact center infrastructure. Gartner also positioned Genesys the furthest for “completeness of vision” for the fifth consecutive year.
Genesys Recognized for Strong Vision, Comprehensive CX Solutions
The annual Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.
The Gartner 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide report can be accessed here.
Genesys Omnichannel Journey Management was unveiled during the 2015 Enterprise Connect conference in March. The new omnichannel enhancements to the next generation Genesys Customer Experience Platform provide new capabilities that include omnichannel context (inclusive of voice), multimodality, orchestration and journey lifecycle management.
“We’re setting a new standard for omnichannel customer engagement and educating the market on the need for a comprehensive and customer-centric system of engagement as a key ingredient to a world-class customer experience strategy,” said Paul Segre, President and Chief Executive Officer of Genesys. “We are proud and excited to be recognized by Gartner as a market leader in its Magic Quadrant report for the seventh year in a row.”
1 Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, May 18, 2015
About the Magic Quadrant
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Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.
Chelsea D’Angelo/Alexis Malure
Group SJR for Genesys