Emerson Ecologics Selects Genesys Solutions to Deliver Holistic Customer Experience
Premier resource for professional-grade nutritional supplements furthers CX Investment
SAN FRANCISCO, CA — August 27, 2015 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that Emerson Ecologics, the leading North American distributor of natural and herbal wellness products to health care professionals, has selected the Genesys Customer Experience Platform to further ensure optimal delivery of customer care.
Reliable Solutions Unify Emerson’s Customer Lifeline
As a premier resource for professional-grade nutritional supplements to the integrated health community, Emerson Ecologics needed a reliable lifeline to customers. Utilizing the cloud–based Premier Edition of the Genesys Customer Experience Platform will help ensure Emerson’s goal to drive health and wellness as the most trusted source of quality solutions to the integrated health care community.
The platform’s Genesys Routing feature connects customers to the optimal Emerson contact center agent to solve any inquiry, while the integrated analytics empower Emerson with real-time monitoring dashboards to optimize agent efficiency and performance. These capabilities give Emerson unified insight at two contact center locations.
“By leveraging the Genesys Customer Experience Platform, Emerson agents can now engage with customers with the information that they need,” said Tom Eggemeier, Executive Vice President of Global Sales, Services and Care at Genesys. “We are pleased that Emerson has selected Genesys in their continued investment in CX.”
About Emerson Ecologics
For more than 30 years, Emerson Ecologics, LLC has been providing practitioners a convenient way to select and purchase from over 275 brands of professional-quality nutritional supplements, vitamins, prescription medications and natural health products. Customers include naturopathic, chiropractic and medical doctors, licensed acupuncturists, nutritionists, and integrative practitioners, as well as their patients. Emerson Ecologics is also widely recognized for its innovative Emerson Quality ProgramSM (EQP) and is committed to helping integrative practitioners succeed as healers as well as business owners. Headquartered in Manchester, NH with distribution centers in Virginia and California, Emerson Ecologics is GMP registered by NSF International and licensed to distribute pharmaceutical products. For more information, visit emersonecologics.com.
Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com, call us at +1.888.436.3797 or engage with us on Twitter: @Genesys.
Chelsea D’Angelo/Alexis Malure
Group SJR for Genesys
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