News Facts

  • 100% focus on customer experience – A world-leading provider of customer service and contact center software and services, Genesys now operates as a stand-alone company with a sole focus to save the world from bad customer service.
  • Committed to innovation – Genesys provides a single software platform to seamlessly manage customer service across the enterprise and drive today's new customer conversation – spanning the contact center, web, social media, and mobile. Today, Genesys offers a unique set of solutions leveraged by over 60 percent of the Global 100, and in 2012 it intends to further extend its leadership position by increasing R&D by 14 percent.
  • Proven and experienced management team – Genesys continues to be led by its long-standing President and Chief Executive Officer Paul Segre and its highly experienced management team with a proven track record of success and results.
  • Backed by leading investors – the Permira funds and Technology Crossover Ventures (TCV) bring solid financial backing and active strategic counsel to help guide company growth and success.

Supporting Quotes

"Today we are building on the incredible story that is Genesys and launching the company into its new future," said Paul Segre, President and Chief Executive Officer, Genesys. "We're now backed by the best in the business in the Permira funds and TCV, and we have the industry's most unique combination of customers, partners and people to innovate around the customer experience. We are on a singular mission to save the world from bad customer service."

"Genesys is generating a level of excitement in the market that we have not seen recently, and we are thrilled to be part of this evolving story," said Brian Ruder, partner and head of the Menlo Park, Calif. office, Permira funds. "We believe the company is not only poised for solid growth, but its unique mix of talented people, leading and disruptive technology and blue-chip customer base creates opportunities to transform the customer service and contact center markets."

Supporting Resources
Permira funds' original news release:

About Genesys

Genesys is the world's leading provider of customer service and contact center software and services — with a 100% focus on customer experience. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.