New Partner Program Offers Enhanced Training, Benefits, and Programs to Drive Partner Success in an Expanding Customer Service Market

Daly City, CA – February 12 , 2013 – Genesys, a leading provider of customer service and contact center solutions, today announced the Genesys Partner Network, its enhanced partner program. To foster success in the market for Genesys business and technology partners, the Genesys Partner Network provides collaborative planning, outstanding program and business support, and incentives such as discounts and rebates.  With over 400 global partner members, the program is designed to recognize partners’ expertise, reward them for their total impact in the marketplace, and deliver value to help their businesses thrive.

Key Facts:

  • Focused Partner Categories:  To better align each partner’s specialized business and technology capabilities with Genesys customers, Genesys has expanded the Genesys Partner Network into seven specialized categories.  These categories include Value-Added Resellers, Specialized Resellers, Cloud Partners, Services Partners, Technology Partners, OEM Partners, and Consultants.  Through this new categorization, partners will also receive targeted programs and benefits.
     
  • Simplified Partnership Tiers – The Genesys Partner Network has consolidated partnership tiers into three levels: Gold, Silver, and Bronze. The new structure provides a clear path for partners to grow their Genesys business by rewarding them for their individual capabilities, achievements, and value offered to customers.
  • Membership Status – Genesys welcomes new partners into the program based upon their qualifications. As existing partners are acclimated into the new program, they will be consulted about their status.
  • New Genesys University Courses – The Genesys Partner Network offers a wide array of training courses through Genesys University, the company’s education and certification program. The updated courses incorporated within the program will help partners remain current with the latest Genesys technology, customer service innovations, and best practices.

Supporting Quotes:

“A changing global economy, the explosion of social and mobile customer care, and new innovations in the cloud all require a new and specialized approach to empower and reward our partners,” said David York, Senior Vice President Global Partners and Alliances. “The Genesys Partner Network reflects these new customer service realities and our commitment to the partner community, and provides the updated tools, incentives and programs to ensure continued success into the future.”

“In order to get closer to customers and meet their evolving personalized requirements, today's customer experience has gone beyond the contact center,” said Alla Reznik, Director of Contact Center Product Management for Verizon Enterprise Solutions. “Working together with Genesys, we are anticipating and delivering the capabilities for multinational corporations to transform their customer care operations for greater productivity, efficiency and satisfaction. Our customers value our Gold membership in the Genesys Partner Network, because we are able to create the solutions that matter most to their business -- serving customers.”

Supporting Resources:

To join the Genesys Partner Network, please complete the application form on the Genesys website at: www.genesyslab.com/partners. For more information about the new Genesys Partner Network program, please contact [email protected]

About Genesys:

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.