Desjardins Group to Upgrade its Customer Contact Centers with Genesys
Canada’s Largest Financial Cooperative Group to Optimize Cross-Channel Customer Experience
Daly City, Calif., April 1, 2013 -- Genesys, a leading provider of customer service and contact center solutions, today announced that Desjardins, the largest financial cooperative group in Canada, has selected Genesys to upgrade its customer contact centers (CCC), serving its members and clients across Canada and Florida.
- With 5.4 million members and clients, Desjardins is the largest financial cooperative group in Canada providing wealth management, life and health Insurance, property and casualty insurance, personal services, as well as business and institutional services.
- With its 4,500 employees, Desjardins Group’s CCC handles some 78 million calls per year.
- Leveraging the Genesys Customer Interaction Management platform, Desjardins will proactively anticipate customer needs and align any customer service interaction across multiple interaction channels, connecting the customer to the ideal resource across their organization to support its members and clients.
“Desjardins represents one of the leading customer experience innovators within the Canadian financial services marketplace,” said Tom Breneol, Managing Director for Canada, Genesys. “We’re proud to partner with Desjardins to create a new conversation platform for tomorrow’s web, social, voice, and mobile savvy customer.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,700 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.