2016

No Jitter |

Digital Transformation: Tangerine Banks On It

UC Strategies |

G-Force 2016 – The Calm Before the Storm

Smart Customer Service |

Genesys Acquires Interactive Intelligence

San Francisco Business Times |

Genesys snaps up competitor, Interactive Intelligence, for $1.4 billion

Smart Customer Service |

Genesys’ AppFoundry and DevFoundry Are Innovation Springboards

NPR Marketplace |

Why is automated phone help so bad?

Sales Benchmark Index |

5 Tips for Cultivating a World-Class Sales Team

No Jitter |

Genesys: The Best Is Yet to Come

1to1 Media |

Digital is Critical to Omnichannel Success

Call Centre Helper |

Genesys Named a Leader for the Eighth Consecutive Year

Mad Marketer |

So You Think You’re Omnichannel? Read This

Sales Benchmark Index |

How to Be Easy to Buy From and Sell For

1to1 Media |

The Human Element Still Has Merit

Business 2 Community |

The Uberization of the Call Center Workforce

Harvard Business Review |

Recruiting Strategies for a Tight Talent Market

CIO Review |

Top Three Developments in Customer Experience

DNA |

The Internet of Things

Ventana Research |

Genesys Has New Impetus for 2016

ChannelLife Australia |

Genesys omnichannel solution delivers big ROI, study shows

Omni-Channel Customer Engagement |

Want Big Returns? Consider Big Omni-Channel Engagement Investment

Contact Centres |

Research Shows Omnichannel Delivers Big Financial Returns

ITWire |

Omni-channel contact is a paradigm shift

CMSWire |

Speed Read: Why CX Is Like a Great Marriage

Amazing Business Radio with Shep Hyken |

Amazing Business Radio: Tom Eggemeier

Smart Customer Service |

Bringing Engagement Back to Customer Relationship Management

TMCnet |

Is WebRTC the Future of Contact Centers?

Let's Talk Payments |

Tangerine: First Bank in Canada to Offer Secure Chat Feature

2015

Business 2 Community |

3 Customer Experience Predictions for 2016

Omnichannel Experience |

Genesys Makes a Move on Australian Mid-Market

CRMXchange |

3 Customer Experience Predictions for 2016

Contact-Centres.com |

Genesys Joins G-Cloud 7 Framework

The Mad Marketer |

Genesys Exec Ready to Rock ITExpo

IBM Commerce |

Fill Your Stockings with Sales This Holiday Season

Microsoft Office 365 Blog |

Office 365 brings significant new value to business customers woldwide

Technology Decisions |

Delivering on Turnbull’s innovation mandate

MyCustomer.com |

What does omnichannel actually mean?

Contact Centres |

Genesys Winners of Partner Innovation Awards

Speech Technology |

Making the Business Case for Speech Analytics

Digital Market Asia |

Media monitoring helps decipher feedback vs. Word of Mouth

Technology Spectator |

Analytics a key priority for ANZ business bosses

The Courier Mail |

Analytics a key priority for ANZ business bosses

The Mercury |

Analytics a key priority for ANZ business bosses

The Daily Telegraph |

Analytics a key priority for ANZ business bosses

Geelong Advisor |

Analytics a key priority for ANZ business bosses

The Australian |

Analytics a key priority for ANZ business bosses

Smart Customer Service |

Genesys Launches AppFoundry, a Customer Service App Maketplace

Customer Zone 360 |

Three Simple Ways to Prevent Abandoned Carts

Smart Customer Service |

Can IBM Watson Bring Customer Service Back to the Future?

CallCenter.inf.br |

Nem tudo foi exagero…

Call Center Times |

Can IBM Watson Bring Customer Service Back to the Future?

Enterprise Innovation |

Winning CX in a Digital and Multi-Channel World

Infotech Lead |

How IT improved call center performance

RelationClientMag.fr |

Bluelink rénove la technologie de ses centres

1to1 Media |

Introducing the Newest Member of the C-Suite

Call Centre Helper |

Do You Know Enough About Customer Communication Needs?

USA Snapshots |

Finish your purchase, please

MediaPost |

In-Store, Targeted Messaging: Deals Vs. Annoyance

BFM |

Delivering Unified Customer Experience

Chain Store Age |

Survey: Customers notify retailers - leave us alone

The CLUB |

Member Spotlight: Alice Katwan

Customer Experience Report |

IDC Names Genesys As A Leader in Contact Center Platforms

Enterprise IT News |

Transforming the customer journey

Call Centre Helper |

Keynote Speakers Announced for G-Force 2015

Smart Business Magazine |

Paul Segre needed time to find the right career path for his skills

The Australian |

Artificial Intelligence will make business better

Call Centre Helper |

Why Now Really Is the Time to Appoint a CXO

Customer Experience Insight |

How Gen Z customers will affect your contact center

RelationClientMag.fr |

L’engagement client, une vraie source de performance

Digital Marketing Magazine |

Is it Time for Businesses to Turn to DM on Twitter?

Compare the Cloud |

5 more reasons why businesses should adopt the cloud

Call Centre Helper |

5 Reasons the MD Should Talk to Your Customers

Customer Experience Magazine |

CX Must Start with the C-Suite

Workforce Optimization Software |

Workforce Management Looking Strong Down the Road

MBA @ UNC |

Ask HR: Why Hire MBAs?

DestinationCRM.com |

How to Solve the Customer Experience Puzzle

The Financial Brand |

Robots and AI are Invading Banking

MyCustomer.com |

The art of proactive customer experience

Marketing Magazine, Australia |

CEO involvement in customer experience increases profitability - study

The Wise Marketer |

C-Suite must lead Customer Engagement Strategy

Call Center.inf |

Tem que agregar valor ao cliente!

Cliente SA |

CEO no engajamento de clientes

The Daily Telegraph |

Customer service goes social: Genesys

Technology Decisions |

Aussie companies spend big on customer experience

Contact Centre Helper |

Customer Experience Linked to Profits

The Australian |

Customer experience set for social media makeover

Cloud Contact Center Zone |

Survey Says: CEOs Should Take the Reins on CX Initiatives

WorkplaceTrends.com |

Interview: Tracy Cote of Genesys on College Recruiting

Portal Call Center |

A evolução do contact center

Upgrade Magazine |

Genesys Customer Experience Platform launched

Computerworld Malaysia |

Managing the 21st century customer experience

IT-Online |

Genesys integrates with Skype for Business

CIO |

The future of the contact centre

Contact Center Pipeline |

The Omnichannel Journey

Digital Marketing Magazine |

Make Pushy Push Notifications a Thing of the Past

Call Center Services, TMCnet |

Genesys Again Ranks High in Gartner Magic Quadrant List

Contact Center World |

News: Genesys Named a Magic Quadrant Leader

Contact Centres |

Genesys named Leader in 2015 Magic Quadrant

Customer Experience Report |

The Greatest Generation’s CRM Lessons

Call Centre Helper |

Integration Improves Cross-Channel Experience

Customer Service Manager |

Genesys Integrates Skype for Business into its CX Platform

Unified Communications Insights |

Genesys Customer Experience Platform integrates Skype for Business

Call Center Software |

Genesys Announces Integration with Skype for Business

Customer Experience Report |

Genesys Integrates Microsoft’s Skype Platform

DestinationCRM.com |

Genesys Furthers Integration with Skype for Business

Contact Center World |

News: Genesys Integrates with Skype

Website Magazine |

New Integration Allows for a More Personal Touch

Connections Magazine |

A CIO’s Road Map to the Customer Service Cloud

Call Centre Helper |

Partnership Aims for Banking First

Contact Centre News |

Infographic: evolution of the contact centre

Loyalty360 |

Don’t Get Lost on the Customer Journey

Silicon Valley Business Journal |

Genesys’ Alice Katwan | Women of Influence 2015

Digital Marketing Magazine |

One Touchscreen to Rule all Touch Points - The iPhone CX

Call Centre Helper |

New Platform Captures Omnichannel Journey

Contact Centres |

Genesys Omnichannel Customer Journey Management

IT-Online |

Vodacom starts multi-channel journey

No Jitter |

Enterprise Connect 2015 - Genesys

Smart Customer Service |

Genesys Releases Contextual Customer Experience Platform

ITWire |

Genesys goes cloud to tap mid-market

The Stack |

Cloud compulsion: the IT drivers for change

Enterprise Innovation |

Video: Marks & Spencer Relies on Genesys for Customer Experience

Call Centre Helper |

G-Summit UK & Ireland 2015

Loyalty360 |

CX Success Starts With Our Customers!

1to1 Media |

Are You Ready for the Wearable Contact Center?

Customer Experience Report |

Genesys Reports Record 2014 Results

Ventana Research |

Genesys and Workforce Optimization

Call Centre Helper |

Case Study: Sky Improves Customer Experience

Call Centre Helper |

Clouds to Swell by 2020

Internet Retailer |

Your contact center is about to get disrupted

Cloud Call Center |

Are You Ready for the Wearable Contact Center?

2014

The Global Marketing Alliance |

Never miss a tweet! Using social analytics for Twitter

Call Centre Helper |

Get to Know Your Digital Customers

TIME Magazine |

These Are the 50 Best Places to Work for 2015

Call Centre Helper |

Duck, Duck, Goose: Filtering Tweets With Social Analytics

ITProPortal |

Are You Ready for the Wearable Contact Center?

Contact Centre NEWS |

How cloud can help safeguard your lifeline with the customer

Engage Customer |

Ditch The Silos And Focus On The Customer

CustomerThink |

5 Ways to Humanize Your Customer Care

Call Centre Helper |

Trade Secrets: Simple Ways to Improve Call Scripting

Cloud Contact Center |

Genesys Embarks on a Revolution

Cloud Contact Center |

Genesys Presents Future of Customer Service at Dreamforce

destinationCRM.com |

Genesys Unveils Its Next-Generation User Experience

Call Centre Helper |

What to Look for When Buying… an Agent Desktop

Customer Experience Magazine |

Improving the Employee Experience in the Call Centre

Customer Experience Magazine |

The seven routes to make call routing a success

The Global Marketing Alliance |

Top UK retailers losing out from abandoned online shopping trollies - report

Marketing Interactive |

Tata Sky enhances its service delivery

AnswerStat Magazine |

Securing Sensitive Contact Center Information in the Cloud

Call Centre Helper |

Ensuring Security in the Cloud

Call Centre Helper |

Are You Making These 25 Webchat Mistakes?

Speech Technology Magazine |

Empyrean Leverages Genesys Technology

Enterprise Innovation |

Transport companies transform contact centres

Contact Centre Helper |

30 Strategies for Improving Agent Productivity

Contact Centres |

Genesys: Making the Move to Digital Channels is Easy!

Retail Technology |

Westbridge Furniture Designs does cloud

Retail Technology |

Westbridge Furniture Designs does cloud

Cloud Call Center |

Genesys Acquires System Integrator

CustomerThink |

The Cloud — Customer Experience’s Saving Grace?

Customer Experience Report |

Implementing Real Time CRM—Without The Creepiness!

Speech Technology Magazine |

The 2014 Speech Luminaries

Speech Technology Magazine |

Star Performers: Genesys Furthers Its Spending Spree

infoTECH Spotlight |

Social Media Customer Care, Analytics Pay Big Dividends

Enterprise Apps Today |

Genesys to Put IBM’s Watson to Work

Customer Experience Report |

Next Call Avoidance is a Journey

Customer Experience Report |

Navigating a Proactive Approach to the Customer Experience

Customer Experience Report |

Navigating a Proactive Approach to the Customer Experience

Direct Marketing News |

IBM Watson Partners With Genesys

Outbound Predictive Dialer |

14 Tips for 2014 to Make Web Chat Work

Smart Customer Service |

Is Your Customer in the Driver’s Seat?

San Francisco Business Times |

To go, or not to go: Tech’s IPO shuffle

MyCustomer.com |

Danger ahead: The speech analytics challenge checklist

2013

Business 2 Community |

7 Contact Center Trends for 2014

Customer Service Manager |

When Things Go Wrong: How to Rescue the Customer Experience

Smart Customer Service |

Genesys Unveils New Solutions for Contact Centers of All Sizes

no jitter |

Dreamforce 2013: Contact Center Announcements

Advance Healthcare Network |

Meeting Patient Needs in the Affordable Care Act Era