2016

2015

2014

2013

MQ for Contact Center Infrastructure Genesys Named a Leader in the 2008 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
2013 Gartner Web Customer Service – “Challenger” 2013 Gartner Web Customer Service – “Challenger”

2012

2012 Gartner IVR Marketscope – “Strong Positive” 2012 Gartner IVR Marketscope – “Strong Positive”
2012 Global “Leader” in Contact Center Infrastructure 2012 Global “Leader” in Contact Center Infrastructure
Decision Matrix: Selecting IP Contact Center – “Short List” Decision Matrix: Selecting IP Contact Center – “Short List”
Decision Matrix: Selecting IVR Provider – “Short List” Decision Matrix: Selecting IVR Provider – “Short List”
Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy

2011

APAC Contact Center Applications Vendor of the Year, 2011 APAC Contact Center Applications Vendor of the Year, 2011
2011 Global “Leader” in Contact Center Infrastructure 2011 Global “Leader” in Contact Center Infrastructure

2010

2010 Global “Leader” in IVR & Enterprise Voice Portals 2010 Global “Leader” in IVR & Enterprise Voice Portals

2009

2009 Global “Visionary” in eServices Suite 2009 Global “Visionary” in eServices Suite
2009 Premise-based IVRs and Voice Portals: “Leader” 2009 Premise-based IVRs and Voice Portals: “Leader”
Forrester Genesys Named a Leader in the 2009 Forrester Wave Report for Premise-Based IVR/Voice Portal
EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009 EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009

2008

MQ for Contact Center Infrastructure Genesys Named a Leader in the 2008 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
MQ for Interactive Voice Response (IVR) Systems Genesys Named a Leader in the 2008 Gartner Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise voice Portals, Worldwide
Frost & Sullivan Frost & Sullivan Selects Genesys as the 2008 Company of the Year, North American Contact Center Applications

2007

MQ for Contact Center Infrastructure, EMEA Genesys Named a Leader in the 2007 Gartner Magic Quadrant for Contact Center Infrastructure, EMEA
MQ for Contact Center Infrastructure, Asia/Pacific Genesys Named a Leader in the 2007 Gartner Magic Quadrant for Contact Center Infrastructure, Asia/Pacific
MQ for Contact Center Infrastructure, North America Genesys Named a Leader in the 2007 Gartner Magic Quadrant for Contact Center Infrastructure, North America

2006

Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year
MQ for IVR Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide
IBM PartnerWorld Beacon Award IBM PartnerWorld Beacon Award, Global Solutions – Best Industry Solution Category
Q2 2006 Forrester Wave Report for eService Suite Genesys Named a Strong Performer in the Q2 2006 Forrester Wave Report for eService Suite
2006 Customer Interactions Solutions Magazine’s Product of the Year Genesys 7.2 Contact Center Software Suite Named 2006 Customer Interactions Solutions Magazine’s Product of the Year
MQ for Contact Center Infrastructure, EMEA Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Contact Center Infrastructure, EMEA
MQ for Contact Center Infrastructure, Asia/Pacific Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Contact Center Infrastructure, Asia/Pacific
MQ for Contact Center Infrastructure, North America Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Contact Center Infrastructure, North America
TMC 2005 Communications Solutions Products of the Year, IP Contact Center Platforms Category TMC named Genesys Enterprise Telephony Software (GETS) as one of the 2005 Communications Solutions Products of the Year in the IP Contact Center Platforms category.