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Legal/Intellectual Property Department
2001 Junipero Serra Boulevard
Daly City, CA 94014


This Site and/or materials and all its contents, unless otherwise noted, Copyright © 2013, Genesys Telecommunications Laboratories, Inc.

All rights reserved.


Genesys, the Genesys logo, and any associated domains are trademarks or registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Other product and service names might be trademarks of Genesys or other companies. Please see the following link regarding trademarks that includes a trademark list and our third party usage policy:
Genesys Trademark Use Policy

All other trademarks are the property of their respective owners.

Third-Party Software

Please consult technical documentation for particular Genesys solutions for Third-Party Software notices.

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions.

Information concerning non-Genesys products was obtained from the suppliers of those products, their published announcements or other publicly available sources. Genesys has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-Genesys products. Questions on the capabilities of non-Genesys products should be addressed to the suppliers of those products.

Genesys Trademark Use Policy

Last update: January 1, 2014

Genesys Telecommunications Laboratories Inc. and/or its affiliates (collectively, "Genesys") own numerous trademarks, service marks, and logos (collectively, the “Genesys Marks”).

Genesys has invested substantial time and effort in promoting the Genesys Marks and in creating the valuable goodwill associated therewith. The purpose of this policy is to protect the Genesys Marks by ensuring proper usage and attribution of these marks by third parties. This policy should not be construed as providing legal advice. Further, different countries and jurisdictions have different trademark laws. Please consult a local trademark attorney if you have any questions about your legal rights and responsibilities under this policy.

Permissible Use

In general, you must have express written permission from Genesys to use any of the Genesys Marks in a manner that suggests an association with or sponsorship by Genesys. Nevertheless, Genesys understands that it may be necessary for third parties to use its marks to refer to and describe its products and services.

You may use text-only (i.e., no logos) references to the Genesys Marks for the purpose of identifying actual products and services of Genesys. EXAMPLES: A customer of Genesys could state in a press release that it has implemented the Genesys One™ software solution; an authorized reseller of Genesys products and services could state on its website that it offers support services for the Genesys Smart Link™ software solution.

You may also use text-only references to the Genesys Marks for the purpose of fairly and accurately describing products and services of Genesys. This includes describing the relationship or compatibility of your own products and services with those of Genesys.EXAMPLE: You may state “compatible with Genesys Mobile Engagement™” on your product packaging.

When using any of the Genesys Marks in the manner described above, the mark should appear in the same type as the surrounding text. In other words, the Genesys Marks should not be visually emphasized or stand out from the surrounding text. Instead, the emphasis should be placed on your company name and/or the name of your product or service.

Any description of Genesys products or services should be truthful, clear, and accurate, and should not disparage either Genesys or its products and services. Additionally, you should consult Guidelines for Proper Use below when using any of the Genesys Marks.

Guidelines for Proper Use – Do’s and Don’ts

Do use the appropriate trademark symbol after the mark. In many countries such as the U.S., the following symbols are used:

  • the ® symbol identifies a registered trademark or service mark. Other appropriate forms of notice for U.S. registered trademarks include: “Registered in the U.S. Patent and Trademark Office” and “Reg. U.S. Pat. & ™. Off.”
  • the ™ symbol identifies an unregistered, common law trademark
  • the ℠ symbol identifies an unregistered, common law service mark

At a minimum, the appropriate trademark symbol should appear after a mark the first time the mark is used.

Note: You do not need to use a trademark symbol after the word “Genesys” if you are using that word as part of the full company name Genesys Telecommunications Laboratories, Inc., or as a shorthand substitute for the full company name. When using “Genesys” in this manner, you are using it as a trade name instead of a trademark, so the ® symbol is not required. EXAMPLE: “This customer service solution was developed by Genesys.”

Do use the Genesys® trademark before the first reference to any product or service of Genesys that does not include the Genesys name in it. EXAMPLE: “The Genesys® Actionable Analytics™ software solution uses a groundbreaking new approach to analyzing and leveraging customer interaction data.”

Do use each of the Genesys Marks as an adjective qualifying a noun. The noun should be a generic description of the Genesys product or service being identified or described. EXAMPLE: “Our company uses the Genesys® EZPulse™ plug-in application.”

Do use and display the Genesys Marks consistently so that they are represented the same way every time. For example, if a mark is shown in all capital letters, you should consistently use all capital letters when referencing that mark.

Do give credit to put others on notice that the Genesys Marks are owned by Genesys. For example, you could include the following attribution statement on a web page or product packaging where you are using one of Genesys’ trademarks: “[insert permissible mark(s)] [is a/are] registered trademark[s] or trademark[s] of Genesys Telecommunications Laboratories, Inc. and/or its affiliates in the United States and certain other countries.”

Don’t use the Genesys Marks or any potentially confusing variations thereof in a manner that is likely to cause confusion as the source or sponsorship, affiliation, or endorsement of any product or service.

Don’t use any logo or design of Genesys without express written permission from Genesys.

Don’t use the Genesys Marks or any potentially confusing variations thereof to dilute, defame, or disparage Genesys or mislead the public as to the nature of Genesys’ products and services.

Don’t use the Genesys Marks or any potentially confusing variations thereof as the name or part of the name of your company, product, or service.

Don’t modify the appearance of any of the Genesys Marks. For example, don’t make changes to the spelling, abbreviation, capitalization, or punctuation of any mark.

Don’t combine any of the Genesys Marks with other letters, numbers, designs, symbols, or logos.

Note: You may use the possessive form of the word “Genesys” when using that word as a trade name. EXAMPLE: “Introducing Genesys’ latest line of software solutions.”

Don’t use plural or possessive forms of the Genesys Marks unless the original mark is in that form.

Don’t use or copy any trade dress, type style, logo, product shape, product packaging, or the look, design, or overall commercial impression of any Genesys website, blog, or other materials.

Don’t include any of the Genesys Marks or potentially confusing variations thereof in your Internet domain name.

Don’t seek to register any of the Genesys Marks or potentially confusing variations thereof for similar or related products or services, in any country.

Don’t display any of the Genesys Marks more prominently than your own on any products or materials.

If you have any questions about the Genesys Marks or this policy, please contact the Genesys Legal Department [email protected]


Genesys Telecommunications Laboratories Inc. and/or its affiliates own numerous trademarks, service marks, and logos in the U.S., including but not limited to the following:

1 to 1 Customer Service™
Actionable Analytics™
Conversation Manager™
Customer Engagement Platform™
Customer Service Heroes®
Genesys Cloud Connect™
Genesys Connect™
Genesys Conversation Manager™
Genesys Mobile Engagement™
Genesys One™
Genesys Proactive Engagement™
Genesys Smart Link™
Genesys Social Engagement™
Speech-to-Phrase Recognition™

This is not an exhaustive list. Genesys also owns rights in other marks not specifically listed here, which may include other words, names, letters, numbers, logos, devices, product shapes, product packaging, colors, sounds, and combinations thereof. Many of these marks are registered, or have registration applications pending, with the U.S. Patent and Trademark Office and the trademark offices of other countries and jurisdictions.

Notifying Genesys of Claims of Copyright Infringement (or Other Intellectual Property Claims)

Last update: December 2, 2015

Notice and Procedure for Claims of Copyright infringement

If you believe that your copyright has been infringed in any way by this Site, promptly provide the following information in writing to our Digital Millennium Copyright Act (17 U.S.C. §512) Designated Agent:

  • (i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • (ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • (iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
  • (iv) Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  • (v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • (vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The Designated Agent for this Site is:

Genesys Telecommunications Laboratories, Inc.
Attn. Legal Department
Attn: Tracey McAllister, DMCA Designated Agent
15950 N. Dallas Parkway, Suite 400
Dallas, TX 75248
United States of America
Or fax to: +1 972-361-8005, Attn: Tracey McAllister, DMCA Designated Agent
Or email to: [email protected], Attn: Tracey McAllister, DMCA Designated Agent

Notice and Procedure for Other Intellectual Property Claims

If you believe that your other intellectual property rights, including trademark or privacy rights, have been infringed in any way by this Site, please provide a detailed description of the alleged infringement for further investigation via email to [email protected]. Genesys’ receiving, investigating, or responding to your email shall not constitute Genesys’ agreement or verification of your claim(s) nor any admission of liability therefor. Genesys makes no commitment, covenant, promise, warranty, representation, or guarantee that it will receive, review, investigate, or respond to your claim within any particular time.

Last Update: December 2, 2015