You have linked to these Proprietary Intellectual Property notice(s) from elsewhere on this Site, printed or online technical documentation, a printed publication, or, e.g., another web or mobile page (materials).


Genesys may have patents or pending patent applications covering subject matter described in this Site and/or materials. The furnishing of this Site and/or materials does not grant you any license to these patents. You can send license inquiries, in writing, to:

Legal/Intellectual Property Department
2001 Junipero Serra Boulevard
Daly City, CA 94014


This Site and/or materials and all its contents, unless otherwise noted, Copyright © 2017, Genesys Telecommunications Laboratories, Inc.

All rights reserved.


Last Updated: April 21, 2017

Genesys Telecommunications Laboratories, Inc., and/or its affiliates own numerous registered trademarks, trademarks, service marks, and logos. The following names are registered trademarks, trademarks, or service marks belonging to Genesys Telecommunications Laboratories, Inc. (“Genesys”), with the exception of PureCloud®, which is a trademark of Interactive Intelligence, Inc.

Registered Trademarks


CallCenter Pulse®

Caller First®

Conversation Manager®

Customer Service Heroes®

The Genesys Design (Coil)



Genesys Conversation Manager®

Genesys One®

Genesys Proactive Engagement®

Genesys Pulse®


Intelligent Customer Front Door®


Putting the Caller First®







Actionable Analytics™

Genesys Guru™

Genesys Mobile Engagement™

Genesys Omnichannel Engagement Center™

Genesys Smart Link™

Genesys Social Engagement™

Genesys WOW Method™

Genesys WOW Method (stylized &design)


Next Gen CX™

Next Generation CX™

NextGen CX™

NextGeneration CX™

Omnichannel Self-Service™

PureCloud by Genesys™



Speech to Phrase™

Speech to Phrase Recognition™

WOW Method™

Service marks

Genesys AppFoundry℠

Genesys Guru℠

Genesys Mobile Engagement℠

Genesys Omnichannel Engagement Center℠

Genesys Smart Link℠

Genesys Social Engagement℠

Genesys WOW Method℠

Genesys WOW Method (stylized &design)



Next Gen CX℠

Next Generation CX℠

NextGen CX℠

NextGeneration CX℠

Omnichannel Self-Service℠

PureCloud by Genesys℠




WOW Method℠

This is not an exhaustive list. Genesys also owns rights in other marks which may not be specifically listed here, which may include other words, names, letters, numbers, logos, devices, product shapes, product packaging, colors, sounds, and combinations thereof. Many of these marks are registered, or have registration applications pending with the U.S. Patent and Trademark Office and the trademark offices of other countries and jurisdictions.

All third-party trademarks or registered trademarks are the property of their respective owners.

Genesys retains all rights regarding its trade dress, trademarks, service marks, and trade names.

Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Blvd

Daly City, CA 94014

Toll Free: 888.GENESYS

Phone: +1.650.466.1100

Please refer to Genesys’ Trademark Usage Policy

Third-Party Software

Please consult technical documentation for particular Genesys solutions for Third-Party Software notices.

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions.

Information concerning non-Genesys products was obtained from the suppliers of those products, their published announcements or other publicly available sources. Genesys has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-Genesys products. Questions on the capabilities of non-Genesys products should be addressed to the suppliers of those products.

Notifying Genesys of Claims of Copyright Infringement (or Other Intellectual Property Claims)

Last update: December 2, 2015

Notice and Procedure for Claims of Copyright infringement

If you believe that your copyright has been infringed in any way by this Site, promptly provide the following information in writing to our Digital Millennium Copyright Act (17 U.S.C. §512) Designated Agent:

  • (i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • (ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • (iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
  • (iv) Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  • (v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • (vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The Designated Agent for this Site is:

Genesys Telecommunications Laboratories, Inc.
Attn. Legal Department
Attn: Tracey McAllister, DMCA Designated Agent
15950 N. Dallas Parkway, Suite 400
Dallas, TX 75248
United States of America
Or fax to: +1 972-361-8005, Attn: Tracey McAllister, DMCA Designated Agent
Or email to: [email protected], Attn: Tracey McAllister, DMCA Designated Agent

Notice and Procedure for Other Intellectual Property Claims

If you believe that your other intellectual property rights, including trademark or privacy rights, have been infringed in any way by this Site, please provide a detailed description of the alleged infringement for further investigation via email to [email protected]. Genesys’ receiving, investigating, or responding to your email shall not constitute Genesys’ agreement or verification of your claim(s) nor any admission of liability therefor. Genesys makes no commitment, covenant, promise, warranty, representation, or guarantee that it will receive, review, investigate, or respond to your claim within any particular time.

Last Update: December 2, 2015