Genesys recognizes that, more than ever, corporations today are held to even higher standards of behavior. At Genesys, we endeavor to set the highest standards of business excellence to ensure that our decisions and actions are both legal and ethical. We believe that it’s the right thing to do, and it’s up to every one of us to protect the Genesys reputation and build a foundation for long-term success – for ourselves and our customers.

Set forth below are a few examples of how we maintain a culture of ethics and compliance at Genesys.

Our Code of Conduct

All Genesys personnel are committed to conducting themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. Our Code of Conduct sets forth the commitments of our personnel to our customers, our business partners, our competitors, our communities and others.

Our Business Partner Code of Conduct

Genesys expects its business partners to conduct themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. Our Business Partner Code of Conduct sets forth the commitments that we expect from our business partners.

Our Vendor Code of Conduct

Genesys also expects its vendors to conduct themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. Our Vendor Code of Conduct sets forth the commitments that we expect from our vendors.

Our Compliance Policies

Genesys maintains a long list of compliance policies that elaborate on the principles set forth in our Code of Conduct. Set forth below is (i) a short summary of our Trade Compliance Policy, including a few noteworthy facts about our export compliance program, and (ii) summaries of a few of our other compliance polices.

Export Compliance

Genesys maintains a Trade Compliance Policy that mandates that all Genesys personnel will comply with all applicable export and import laws.

In general, exports of Genesys products must comply with (i) the United States export laws because they contain U.S. technology, and (ii) the export laws of the Netherlands and the European Union because they are usually exported from the Netherlands. Most of our products can be exported (i) without a U.S. export license (or under a U.S. license exception) and (ii) under a global license issued by the export authorities in the Netherlands. However, Genesys sells or resells a short list of products that are export restricted because they contain a particular level of encryption technology. Under certain circumstances (depending on the end user of the product and the country where the end user is located), it may be necessary for Genesys to obtain an export license before we can deliver any particular export-restricted product.

Use of our SaaS products does not involve an export. So no export license is generally required. However the export laws described in the following paragraphs apply to our SaaS products as well as to our other products.

Genesys cannot sell any products to, or perform any services for, anyone named on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Person’s List or Entity List, the U.S. State Department’s Debarred List or other similar lists. In addition, Genesys cannot sell any products to, or perform any services for, any customer in any country embargoed by the United States. Currently, the countries embargoed by the United States are Cuba, Iran, North Korea, Sudan and Syria.

Other Compliance Policies

Our Anti-Corruption Policy mandates that Genesys personnel will comply with all applicable anti-corruption laws, including the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act, the OECD Convention on Combating Bribery of Public Officials in International Business and the UN Convention Against Corruption. It provides guidance about gift giving, meals, entertainment, travel and other common business practices that, under certain circumstances, might be considered improper or even illegal.

Our Competitive Practices Policy requires that Genesys personnel will comply with all applicable competition or antitrust laws. It provides guidance about anticompetitive practices and other common business practices that, under certain circumstances, may be deemed to be anticompetitive.

Our Data Privacy Policy mandates that Genesys personnel will comply with all applicable data privacy laws when collecting, using, retaining, storing, accessing, disclosing and otherwise processing personal information.

Our Conflicts of Interest Policy obligates Genesys personnel to avoid conflicts of interest and advises them that, in the event of unavoidable conflicts of interest, they should disclose them and seek a reasonable resolution.

Contact information

If you have any questions about our Ethics & Compliance Program, please contact us at [email protected].