Provides a Differentiated Customer Experience
See how Visa Desjardins, the largest financial cooperative group in Canada, is differentiating itself from the competition by ensuring a superior customer experience.
Their new environment improves inbound call handling and outbound proactive communications and integrates workload management, thereby optimizing customer service interactions, and campaigns and collections activities as well. The result is increased productivity, greater agent satisfaction, and better customer service delivery.
“Compared to other products [Genesys gives us] great flexibility to put our business rules in the system and make them work correctly without any constraints. It’s really a great advantage for us with Genesys.”