UniCredit Direct Services GmbH (Unicredit) is a German global banking and financial services company. As Unicredit expanded customer service operations, it needed to differentiate by providing a more personalized customer experience. Genesys provides Unicredit a multi-channel platform across six locations to help the company to deliver a personalized customer experience that also resolves customer problems the first time they contact Unicredit.
“We started in the middle of last year with the going live of the Genesys CX Platform. Let me say from a technical point of view it went perfect. We had a really great roll out and the system runs perfectly."