Telefónica Chile

Transforms the customer experience through operational efficiency

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As a leading provider of telecommunications products and services in Chile, Telefónica Chile has more than 4,000 employees and approximately 12 million customers. Identified through its brand Movistar, Telefónica Chile is a division of Telefónica, S.A., one of the largest telephone operators and mobile network providers in the world.

By switching from multiple vendors to the Genesys™ product, Telefónica Chile has increased operational performance. Agents now have a single customer service view and can access every application from a single agent desktop. The company also has optimized time management and balanced traffic volumes among outsourcers to ensure customers have a consistent and convenient experience.

“With the Genesys solutions, we have seen a 6x increase in customer satisfaction over the last 5 years. Resolution rates have increased by 20%, reducing the number of calls by 25%.”

Isidoro Solar, Deputy Manager Digital Channels, Telefónica Chile

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Genesys

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+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.