Telefónica sought a way to deliver differentiated customer service to consumers. Genesys solutions helped to provide a stable platform for customer service, a huge difference from the outages they had experienced in the past from third-party vendors. The failure-proof platform is now improving the customer experience for Telefónica’s customers as well as contact center agents with the ease of agility of the platform.

The Genesys team has remained a trusted advisor and advocate for the Telefónica contact center team, ready to respond in to any needs and supporting with new and innovative ideas. 

“Working with the team of Genesys has been a very good experience for me. They know our needs and exactly how we want to serve our customers.”

Sandor Guevara
Head of Customer Care for Central America