Enel is Italy's largest power company and the second largest utility listed in Europe. The company has achieved top ranking for contact center performance by using the multi-channel Genesys CX Platform to seamlessly integrate a number of outsourcer partners into a single customer experience to meet customer requirements and improve performance.

“We will realize the idea to ‘amaze’ customers. We like to satisfy customers, but it’s not enough. Genesys will be an important player in this big challenge.”

Michele Abbate, Vice President, Customer Service – Phone and Web channel, Enel