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The Blueprint to Contact Center Modernization - Replacing Your ACD

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Resource Center

Multi-channel Contact Center and Customer Experience Resource Center

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Allus Colombia
Customer Video
Allus Colombia
Building a Single Customer Experience-based Conversation Across All Channels
IVR Driver
Datasheet
IVR Driver
Atento
Customer Video
Atento
Transforming the Market with a Customer-Centric Approach
Telefonica
Customer Video
Telefonica
Genesys Helps Telefónica Stay One Step Ahead of Customer Needs
Movistar Colombia
Customer Video
Movistar Colombia
Developing Master Control of Calls From Customers to The Agent
Yin Tianxia Group
Customer Video
Yin Tianxia Group
Multi-Channel Contact Center Helps Achieve Higher Win Rates and Revenue
Plated
Customer Video
Plated
Genesys helps Plated optimize workflow and provide transparency into call volume and analytics
Vodacom
Customer Video
Vodacom
Working Together To Build An End to End, Seamless Customer Experience
True Corporation
Customer Video
True Corporation
Thailand’s convergence lifestyle leader improves communications with Genesys Outbound IVR
Marks & Spencer
Customer Video
Marks & Spencer
Joined-up Shopping Experience Keeps the Focus on Customers
ICICI Bank
Customer Video
ICICI Bank
India’s Largest Private Bank, ICICI Bank, Transforms its Customer Experience with Genesys
Genesys Email
Datasheet
Genesys Email
Genesys Pulse
Datasheet
Genesys Pulse
TwinSpires
Customer Video
TwinSpires
Flourishes with a Contact Center Cloud Migration
Stat Bridge
Datasheet
Stat Bridge
Home Credit China
Customer Video
Home Credit China
Manages the Growth and Consistency of Great Customer Experience
Dianping.com
Customer Video
Dianping.com
Provides Great CX to Realize Business Diversity
UniCredit Direct Services GmbH
Customer Video
UniCredit Direct Services GmbH
Genesys Helps to Deliver Customer Personalization
Tata Sky
Customer Video
Tata Sky
Learn how Genesys delivered an integrated CX platform for Tata Sky
Enel
Customer Video
Enel
Learn Why Enel Chose Genesys to Become One of Europe’s Best Performing Contact Centers
Red Energy
Customer Video
Red Energy
Relies on Genesys to Provide Great CX to Gas and Electric Customers
UBI Banca
Customer Video
UBI Banca
Relies on Genesys to Provide a Highly Differentiated Customer Experience
Lincoln Financial
Customer Video
Lincoln Financial
Transforms Great CX Through Enterprise Standardization
Red Hat
Customer Video
Red Hat
Connecting Global Support in the Cloud
CX Analytics
Datasheet
CX Analytics
P-Direkt
Customer Video
P-Direkt
Customer Service Benefits From Innovation and Automation
SPB
Customer Video
SPB
Genesys Helps Develop Contact Center Road Map and Reengineer Business Processes
Belgacom
Customer Video
Belgacom
Responds to Changing Consumer Choices with the Genesys Customer Experience Platform
Health Check
Datasheet
Health Check
IVR Cheat Sheet
Tip Sheet
IVR Cheat Sheet
GCAP Overview
Brochure
GCAP Overview
Genesys Guru
Datasheet
Genesys Guru
OnProcess Technology
Customer Video
OnProcess Technology
Leverages Genesys Cloud Solutions to Deliver CX Innovation
eBooks
Datasheet
eBooks
Genesys University FAQ
Best Practices Guide
Genesys University FAQ
IP/SIP Contact Center Best Practices
Best Practices GuideWhite Paper
IP/SIP Contact Center Best Practices
Loss From Legacy
Infographic
Loss From Legacy
Genesys Chat
Datasheet
Genesys Chat
Vodafone
Customer Video
Vodafone
Extends Virtual IP Contact Center Infrastructure to Improve Customer Experience
Welsh Water
Customer Video
Welsh Water
Makes Their Customer Experience Vision a Reality
Visa Desjardins
Customer Video
Visa Desjardins
Provides a Differentiated Customer Experience
Deutsche Telekom
Customer Video
Deutsche Telekom
Sees Better TCO in the Cloud
Belfius Bank
Customer Video
Belfius Bank
Ensures Dedicated Service to Customers
British Telecom
Customer Video
British Telecom
Prioritizes Customer Interactions to Ensure Better Service