Genesys in the News

2014

TIME Magazine | December 11, 2014
These Are the 50 Best Places to Work for 2015

ITProPortal | December 03, 2014
Are You Ready for the Wearable Contact Center?

PCC Mobile Broadband | November 23, 2014
Singapore Airlines Signs with BT, Genesys for Multi-Channel Customer Experience and Contact Center Solutions

Telecompaper | November 18, 2014
BT, Genesys win Singapore Airlines contact centre contract

Contact Centre NEWS | November 12, 2014
How cloud can help safeguard your lifeline with the customer

MyCustomer.com | November 10, 2014
Twitter ignorance is not bliss! How social analytics can open up a customer blind spot

CMSWire | November 10, 2014
What the French Taught Me About Customer Service

Engage Customer | November 06, 2014
Ditch The Silos And Focus On The Customer

CMO Innovation | November 05, 2014
Digital meets physical: Re-invigorating online engagement

CustomerThink | October 30, 2014
5 Ways to Humanize Your Customer Care

InfotechLead.com | October 29, 2014
Genesys to supply Customer Experience Platform to Tata Sky

Call Centre Helper | October 22, 2014
Trade Secrets: Simple Ways to Improve Call Scripting

CSM | October 21, 2014
Marketing and Customer Service: A Match Made in Heaven?

Cloud Contact Center | October 17, 2014
Genesys Embarks on a Revolution

OnRec | October 17, 2014
Marketing & Customer Service: A Match Made In Heaven?

Cloud Contact Center | October 14, 2014
Genesys Presents Future of Customer Service at Dreamforce

MyCustomer.com | October 09, 2014
Are these the four trends driving customer engagement investment?

destinationCRM.com | October 08, 2014
Genesys Unveils Its Next-Generation User Experience

Call Centre Helper | October 08, 2014
What to Look for When Buying… an Agent Desktop

Customer Experience Magazine | October 06, 2014
Improving the Employee Experience in the Call Centre

Customer Experience Magazine | October 06, 2014
The seven routes to make call routing a success

The Global Marketing Alliance | October 06, 2014
Top UK retailers losing out from abandoned online shopping trollies - report

Marketing Interactive | October 03, 2014
Tata Sky enhances its service delivery

AnswerStat Magazine | October 02, 2014
Securing Sensitive Contact Center Information in the Cloud

AnswerStat Magazine | October 02, 2014
Is Mobile Enough? How to Create New Opportunities for Customer Engagement

Call Centre Helper | October 01, 2014
Ensuring Security in the Cloud

Call Centre Helper | October 01, 2014
Are You Making These 25 Webchat Mistakes?

Speech Technology Magazine | September 30, 2014
Empyrean Leverages Genesys Technology

Enterprise Innovation | September 25, 2014
Transport companies transform contact centres

CSM | September 24, 2014
Transform Your Customer Service with Business Rules

Computerworld Singapore | September 22, 2014
Genesys gains two new APAC customers deploying its Business Edition solution

Contact Centre Helper | September 17, 2014
30 Strategies for Improving Agent Productivity

Contact Centres | September 15, 2014
Genesys: Making the Move to Digital Channels is Easy!

CallCentre.co.uk | September 12, 2014
Genesys is leading the way in Speech Analytics through its patented ‘Speech-to-Phrase’ recognition engine

Retail Technology | September 08, 2014
Westbridge Furniture Designs does cloud

Opus Research | September 08, 2014
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS

Cloud Call Center | September 08, 2014
Genesys Acquires System Integrator

CIO Asia | September 04, 2014
Genesys acquires Singapore-based CanaPlus Consulting

CustomerThink | September 04, 2014
The Cloud — Customer Experience’s Saving Grace?

Customer Experience Report | September 01, 2014
Implementing Real Time CRM—Without The Creepiness!

Frost & Sullivan | August 14, 2014
Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Speech Technology Magazine | July 31, 2014
The 2014 Speech Luminaries

Speech Technology Magazine | July 29, 2014
Star Performers: Genesys Furthers Its Spending Spree

infoTECH Spotlight | July 17, 2014
Social Media Customer Care, Analytics Pay Big Dividends

Enterprise Apps Today | July 09, 2014
Genesys to Put IBM’s Watson to Work

Marketing | June 25, 2014
IBM Watson goes to work in the customer service department

Smart Customer Service | June 25, 2014
Red Hat Taps Genesys for Cloud-Based Customer Experience Platform

Customer Experience Report | June 23, 2014
Next Call Avoidance is a Journey

Ventana Research | June 14, 2014
Genesys and IBM to Improve Customer Engagement with IBM Watson

Customer Experience Report | June 13, 2014
Navigating a Proactive Approach to the Customer Experience

eWEEK | June 12, 2014
IBM, Genesys Partner on Watson-Powered Customer Service App

Direct Marketing News | June 12, 2014
IBM Watson Partners With Genesys

COLLOQUY | June 12, 2014
IBM Watson Partners With Genesys to Improve Customer Experience

CNBC | June 10, 2014
You may soon get financial advice from a machine

Outbound Predictive Dialer | June 05, 2014
14 Tips for 2014 to Make Web Chat Work

Baseline | May 28, 2014
How to Provide World-Class Customer Service

BusinessNewsDaily | May 20, 2014
14 Interactive Voice Response Solutions for Small Businesses

Smart Customer Service | May 14, 2014
Is Your Customer in the Driver’s Seat?

InfotechLead.com | May 13, 2014
Genesys integrates cloud contact center with Zendesk platform

SearchCRM | May 12, 2014
Social media analysis for the masses and more CRM news

CMSWire | May 12, 2014
Zendesk, Genesys Form Contact Center Software Alliance

CRMXchange | May 12, 2014
Genesys Alliance with Zendesk Provides Improved Customer Experience and Offers Expansion Opportunities

destinationCRM.com | May 12, 2014
Genesys and Zendesk Form Alliance to Bring Voice to Customer Service Solutions

enterpriseAPPStoday | May 12, 2014
Genesys, Zendesk Partner to Enhance Cloud Contact Centers

Customer Experience Report | May 01, 2014
UPMC Health Plan Leverages Technology & Culture to Exceed Care Expectations

Loyalty360 | April 29, 2014
Bridging the Retail Physical and Digital Customer Divide

Re/code | April 25, 2014
What Heartbleed Revealed About Customer Experience

Customer Magazine | April 17, 2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile

CRMXchange | April 02, 2014
Genesys Executive Interview: Reed Henry, Chief Marketing Officer

Network World | March 25, 2014
Mitel, ShoreTel, snom Offer New VoIP Phones Genesys Acquires Solariat to Enhance its Social Analytics

Smart Customer Service | March 25, 2014
Genesys Adds Social Media Filtering to Its Customer Platform with Solariat Acquisition

San Francisco Business Times | March 07, 2014
To go, or not to go: Tech’s IPO shuffle

IT Business Edge | February 18, 2014
Tips for Deploying a Social and Multichannel Cloud Contact Center

MyCustomer.com | February 13, 2014
Danger ahead: The speech analytics challenge checklist

2013

Business 2 Community | December 18, 2013
7 Contact Center Trends for 2014

Customer Service Manager | November 20, 2013
When Things Go Wrong: How to Rescue the Customer Experience

Smart Customer Service | November 13, 2013
Genesys Unveils New Solutions for Contact Centers of All Sizes

no jitter | November 13, 2013
Dreamforce 2013: Contact Center Announcements

Advance Healthcare Network | November 04, 2013
Meeting Patient Needs in the Affordable Care Act Era

CMS WiRE | September 03, 2013
Customer Experience: Being Loyal to Your Customer Pays

IVR Resource | May 16, 2013
Genesys Launches Its Proactive Engagement Solution