Genesys in the News

2014

Frost & Sullivan | August 14, 2014
Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Speech Technology Magazine | July 31, 2014
The 2014 Speech Luminaries

Speech Technology Magazine | July 29, 2014
Star Performers: Genesys Furthers Its Spending Spree

infoTECH Spotlight | July 17, 2014
Social Media Customer Care, Analytics Pay Big Dividends

Enterprise Apps Today | July 09, 2014
Genesys to Put IBM’s Watson to Work

Marketing | June 25, 2014
IBM Watson goes to work in the customer service department

Smart Customer Service | June 25, 2014
Red Hat Taps Genesys for Cloud-Based Customer Experience Platform

Customer Experience Report | June 23, 2014
Next Call Avoidance is a Journey

Ventana Research | June 14, 2014
Genesys and IBM to Improve Customer Engagement with IBM Watson

Customer Experience Report | June 13, 2014
Navigating a Proactive Approach to the Customer Experience

eWEEK | June 12, 2014
IBM, Genesys Partner on Watson-Powered Customer Service App

Direct Marketing News | June 12, 2014
IBM Watson Partners With Genesys

COLLOQUY | June 12, 2014
IBM Watson Partners With Genesys to Improve Customer Experience

CNBC | June 10, 2014
You may soon get financial advice from a machine

Outbound Predictive Dialer | June 05, 2014
14 Tips for 2014 to Make Web Chat Work

Baseline | May 28, 2014
How to Provide World-Class Customer Service

BusinessNewsDaily | May 20, 2014
14 Interactive Voice Response Solutions for Small Businesses

Smart Customer Service | May 14, 2014
Is Your Customer in the Driver’s Seat?

InfotechLead.com | May 13, 2014
Genesys integrates cloud contact center with Zendesk platform

SearchCRM | May 12, 2014
Social media analysis for the masses and more CRM news

CMSWire | May 12, 2014
Zendesk, Genesys Form Contact Center Software Alliance

CRMXchange | May 12, 2014
Genesys Alliance with Zendesk Provides Improved Customer Experience and Offers Expansion Opportunities

destinationCRM.com | May 12, 2014
Genesys and Zendesk Form Alliance to Bring Voice to Customer Service Solutions

enterpriseAPPStoday | May 12, 2014
Genesys, Zendesk Partner to Enhance Cloud Contact Centers

Customer Experience Report | May 01, 2014
UPMC Health Plan Leverages Technology & Culture to Exceed Care Expectations

Loyalty360 | April 29, 2014
Bridging the Retail Physical and Digital Customer Divide

Re/code | April 25, 2014
What Heartbleed Revealed About Customer Experience

Customer Magazine | April 17, 2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile

CRMXchange | April 02, 2014
Genesys Executive Interview: Reed Henry, Chief Marketing Officer

Network World | March 25, 2014
Mitel, ShoreTel, snom Offer New VoIP Phones Genesys Acquires Solariat to Enhance its Social Analytics

Smart Customer Service | March 25, 2014
Genesys Adds Social Media Filtering to Its Customer Platform with Solariat Acquisition

San Francisco Business Times | March 07, 2014
To go, or not to go: Tech’s IPO shuffle

IT Business Edge | February 18, 2014
Tips for Deploying a Social and Multichannel Cloud Contact Center

MyCustomer.com | February 13, 2014
Danger ahead: The speech analytics challenge checklist

2013

Business 2 Community | December 18, 2013
7 Contact Center Trends for 2014

Customer Service Manager | November 20, 2013
When Things Go Wrong: How to Rescue the Customer Experience

Smart Customer Service | November 13, 2013
Genesys Unveils New Solutions for Contact Centers of All Sizes

no jitter | November 13, 2013
Dreamforce 2013: Contact Center Announcements

Advance Healthcare Network | November 04, 2013
Meeting Patient Needs in the Affordable Care Act Era

CMS WiRE | September 03, 2013
Customer Experience: Being Loyal to Your Customer Pays

IVR Resource | May 16, 2013
Genesys Launches Its Proactive Engagement Solution