Awards & Recognition

2012 Gartner IVR Marketscope – “Strong Positive” 2012 Gartner IVR Marketscope – “Strong Positive”
2012 Global “Leader” in Contact Center Infrastructure 2012 Global “Leader” in Contact Center Infrastructure
Decision Matrix: Selecting IP Contact Center – “Short List” Decision Matrix: Selecting IP Contact Center – “Short List”
Decision Matrix: Selecting IVR Provider – “Short List” Decision Matrix: Selecting IVR Provider – “Short List”
Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy
APAC Contact Center Applications Vendor of the Year, 2011 APAC Contact Center Applications Vendor of the Year, 2011
2011 Global “Leader” in Contact Center Infrastructure 2011 Global “Leader” in Contact Center Infrastructure
2010 Global “Leader” in IVR & Enterprise Voice Portals 2010 Global “Leader” in IVR & Enterprise Voice Portals
2009 Global “Visionary” in eServices Suite 2009 Global “Visionary” in eServices Suite
2009 Premise-based IVRs and Voice Portals: “Leader”
2009 Forrester Wave Report for Premise-Based IVR/Voice Portals 2009 Forrester Wave Report for Premise-Based IVR/Voice Portals
Genesys named a Leader in Forrester report, receiving top marks for its current offering, strategy, and market presence. Genesys was also noted for having top scores in platform and architecture, supported functions, standards supported, platform management, product services, and installed base
EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009 EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009
Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008 Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008
Gartner names Genesys to the Leader quadrant in its November, 2008 report titled, Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008
Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008 Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008
Gartner names Genesys to the Leader quadrant in its February, 2008 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2008*
Frost & Sullivan has selected Genesys as the 2008 Company of the Year Frost & Sullivan has selected Genesys as the 2008 Company of the Year
2008 North American Contact Center Applications
Magic Quadrant for Contact Center Infrastructure, EMEA, 2007 Magic Quadrant for Contact Center Infrastructure, EMEA, 2007
Gartner names Genesys to the Leader quadrant in its October 2007 report titled, Magic Quadrant for Contact Center Infrastructure, EMEA, 2007*
Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007 Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007
Gartner names Genesys to the Leader quadrant in its September 2007 report titled, Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007*
Magic Quadrant for Contact Center Infrastructure, North America, 2007 Magic Quadrant for Contact Center Infrastructure, North America, 2007
Gartner names Genesys to the Leader quadrant in its August 2007 report titled, Magic Quadrant for Contact Center Infrastructure, North America, 2007*
Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year
Gartner names Genesys to the Leader Quadrant Gartner names Genesys to the Leader Quadrant
Gartner names Genesys to the Leader quadrant in its December, 2006 report titled, Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide, 2006*
IBM PartnerWorld Beacon Award, Global Solutions - Best Industry Solution Category IBM PartnerWorld Beacon Award, Global Solutions - Best Industry Solution Category
Best Industry Solution Category: Judges were impressed with how Genesys IBM Contact Center Solutions for the Banking Industry improves a bank's ability to communicate with customers and spur business, lowers the cost of customer interaction, and establishes an open, adaptable, cost-effective infrastructure for the future.
Q2 2006 Forrester Wave Report for eService Suite Q2 2006 Forrester Wave Report for eService Suite
Genesys named a Strong Performer in Forrester report for its content authoring and publishing, e-mail response management and interaction routing. Genesys received the highest overall score for platform architecture with proven scalability, standards-based architecture multiple packaged interactions, real-time data retrieval and a large number of top SI partners.
2006 Service Leaders Award for CTI and IVR (CRM Magazine)
Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, EMEA, 2006 Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, EMEA, 2006
Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006 Gartner names Genesys to the Leader quadrant in its March, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006
Gartner names Genesys to the Leader quadrant in its February, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, North America, 2006 Gartner names Genesys to the Leader quadrant in its February, 2006 report titled, Magic Quadrant for Contact Center Infrastructure, North America, 2006
TMC named Genesys Enterprise Telephony Software (GETS)
TMC named Genesys Enterprise Telephony Software (GETS) as one of the 2005 Communications Solutions Products of the Year in the IP Contact Center Platforms category.