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Genesys In The News

1to1 Media | April 25, 2016
The Human Element Still Has Merit

ARN | April 18, 2016
Genesys enhances partner activity in A/NZ

SBI | April 13, 2016
10 Best Companies to Sell For in 2016

Frank Reactions | April 12, 2016
What’s Happening to the Call Center When People Stop Calling?

Business 2 Community | April 12, 2016
The Uberization of the Call Center Workforce


Announcements

April 26, 2016
Genesys Named Finalist in Marketo Revvie Awards

April 20, 2016
Genesys Named Top 25 Best Place to Work in San Francisco Bay Area

April 13, 2016
Genesys and Dimension Data Experts Outline Top Trends in the Contact Center

March 23, 2016
Genesys Launches Competitive Replacement Programs to Accelerate Delivery of Omnichannel Customer Experiences

March 03, 2016
Genesys Showcases Next Generation Omnichannel Customer Experience at Enterprise Connect


Events

ICMI Contact Center Expo and Conference

May 10-13, 2016 : Long Beach Convention & Entertainment Center | Long Beach, CA
Join Genesys in Long Beach, CA for the 2016 Contact Center Expo and Conference May 10th-13th. Produced by ICMI, Contact Center Expo & Conference is the leading global gathering for the contact center industry. It's known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices. Visit us in booth 626 and see a demo of the Omnichannel NextGen Customer Experience.

IBM Amplify 2016

May 16-19, 2016 : Tampa Convention Center, Tampa, FL
Join Genesys at IBM Amplify to explore the extraordinary solutions and strategies that turn transactions into relationships, trust into loyalty and customers into advocates. Visit us in booth 920 to learn more about the power of the integrated Genesys-IBM solutions that will help you deliver the optimal journey and experience for each customer with the lowest effort and cost to serve. Come to our session, “The Omni-Channel Shopping Experience: A Case Study on the Transformation at Marks & Spencer” on Tuesday, May 17, at 2:00 – 3:00 pm, Room 14, Tampa Convention Center.

CXNYC 2016: Forum For Customer Experience Leaders

Jun 21-22, 2016 : New York Hilton Midtown, New York, NY
Join Genesys at the Forrester Forum for Customer Experience Leaders in New York City, June 21 – 22, 2016. You have will have the opportunity to leverage deep Forrester research and frontline knowledge to help you design, deploy, and deliver customer experiences that create business impact.

Visit Genesys at booth 218 to learn the latest trends, demos and experience the next-generation omnichannel connected customer journey.


Awards & Recognition

Genesys Named on San Francisco Business Times’ Best Places to Work 2016: Large Companies

TMCnet Awards Genesys a 2015 Unified Communications Excellence Award

Genesys Named a Worldwide Leader in IDC MarketScape on Contact Center Infrastructure and Software

TMCnet Awards Genesys Two Speech Technology Excellence Awards

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

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