Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

Read the Press Release >


Genesys In The News

Call Centre Helper | January 21, 2015
Case Study: Sky Improves Customer Experience

Call Centre Helper | January 14, 2015
Clouds to Swell by 2020

Internet Retailer | January 14, 2015
Your contact center is about to get disrupted

Cloud Call Center | January 06, 2015
Are You Ready for the Wearable Contact Center?

The Global Marketing Alliance | December 19, 2014
Never miss a tweet! Using social analytics for Twitter


January 15, 2015
Sky Sharpens Competitive Edge With Genesys Customer Experience Platform

January 08, 2015
CarTrawler Selects Genesys to Drive Customer Service Across the Globe

January 07, 2015
Genesys Appoints Kevin Krempulec as Canada Sales Leader

December 17, 2014
Marlette Funding Chooses Genesys to Supply Seamless Customer Experience

December 10, 2014
Genesys Named Top Place To Work By Glassdoor for 2015


DBA International Conference

Feb 03-05, 2015 : Aria Resort & Casino, Las Vegas, NV
Join Genesys at the 18th annual DBA International Conference - Passport to the Future at the Aria Resort & Casino in Las Vegas February 3-5, 2015. Stop by our booth #426, and see how we offer a suite of industry-leading solutions that utilize multiple channels including outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help you reach your customers through compliant contact strategies.

Enterprise Connect 2015

Mar 16-19, 2015 : Gaylord Palms, Orlando, FL
Everything at the event is focused on one overriding goal: To help you make the best decisions possible about migrating, designing and implementing the right communications and collaboration products, services, software and architecture for your enterprise. Attend and see how Genesys can help you deliver consistent customer experiences across all channels for any particular touchpoint (website, mobile app, voice, etc.), on premises, cloud or both.

ICMI Contact Center Conference and Expo: #1 Rated Call Center Conference

May 04-07, 2015 : Walt Disney World Dolphin Resort
Join Genesys at the #1 Rated Call Center Conference Contact Center Expo & Conference, produced by ICMI. It’s the premier global gathering for the contact center industry and the essential forum for educational growth, networking, and sharing of proven best practices. Stop by the Genesys booth and we’ll show you that no matter the size of your contact center or your business, you can deliver a great customer experience across all channels (website, mobile app, voice, etc.), on premises, cloud or both.

Awards & Recognition

Genesys Named on Glassdoor Employees’ Choice Award - Best Places to Work 2015

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

The 2014 Speech Industry Awards - Speech Luminary Jim Barnett