Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News

Opus Research | September 08, 2014
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS

Cloud Call Center | September 08, 2014
Genesys Acquires System Integrator

CustomerThink | September 04, 2014
The Cloud — Customer Experience’s Saving Grace?

Customer Experience Report | September 01, 2014
Implementing Real Time CRM—Without The Creepiness!

Frost & Sullivan | August 14, 2014
Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Press Releases

September 30, 2014
Tata Sky Selects Genesys to Revolutionize Indian Home Entertainment

September 24, 2014
Empyrean Selects Genesys to Enrich the Customer Experience

September 18, 2014
Integrated Labor Selects Genesys to Deliver Personalized Member Experiences

September 16, 2014
Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers

September 04, 2014
Genesys Removes All Barriers to Upgrading Outdated Call Centers


Gartner Symposium/ITxpo 2014

Oct 05-09, 2014 : Orlando, Florida
The World’s Most Important Gathering of CIOs and Senior IT Executives
Join Genesys at the Gartner Symposium/ITxpo 2014, CIOs and senior IT executives will learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve their own IT leadership to become indispensable in the new digital business world. Attend and come away with strategies and tactics essential for advancing enterprise and professional goals.

Dreamforce 2014

Oct 13-16, 2014 : San Francisco
Join us and find out where the industry is headed? Come to Dreamforce. Hosted by, named the world’s most innovative company by Forbes three years in a row, Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you transform your business and your life. Whether you’re a company of five or a Fortune 500, you’re going to learn a lot of innovative ways to improve your business at Dreamforce. With over 1,400 sessions and thousands of live solutions from the world’s largest cloud ecosystem, Dreamforce has tailored content specific to your business size and type, for any role in your company.

Customer Contact 2014, West: A Frost & Sullivan Executive MindXchange

Oct 19-22, 2014 : Lowes Coronado Bay Resort | San Diego, CA
Join Genesys at the Frost & Sullivan Executive MindXchange and together we’ll celebrate the 10th Anniversary of an event that is, simply put, a fantastic opportunity to meet and collaborate with the brightest minds in the industry. It's a unique place where everyone is engaged in sharing great insights, ideas, and best practices. The connections you make here will be invaluable to you in your career. If you only attend one event per year, be sure it's our 10th Anniversary Customer Contact 2014, West: A Frost & Sullivan Executive MindXchange.

Awards & Recognition

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

The 2014 Speech Industry Awards - Speech Luminary Jim Barnett