Genesys In The News
Opus Research | September 08, 2014
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
Cloud Call Center | September 08, 2014
Genesys Acquires System Integrator
CustomerThink | September 04, 2014
The Cloud — Customer Experience’s Saving Grace?
Customer Experience Report | September 01, 2014
Implementing Real Time CRM—Without The Creepiness!
Frost & Sullivan | August 14, 2014
Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year
September 04, 2014
Genesys Removes All Barriers to Upgrading Outdated Call Centers
September 03, 2014
Genesys Acquires CanaPlus Consulting
August 26, 2014
Frost & Sullivan Award Highlights Momentum for Genesys Cloud
Sep 18, 2014 : New York City
A free, fun and engaging day to learn more about customer service and help desk best practices using Zendesk. The schedule includes a beginner’s training session before diving deeper into more detailed topics, advanced students are welcome to skip this session and come when the content is most helpful. More technical users are invited to the pre-event Developer Lab to learn to build their first Zendesk app.
Sep 24-26, 2014 : Omni Nashville Hotel Nashville, TN
Are you looking for one place to find the latest information on quality assurance, training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems? If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. Make sure you stop by our booth to see our latest demos.
Oct 05-09, 2014 : Orlando, Florida
The World’s Most Important Gathering of CIOs and Senior IT Executives Join Genesys at the Gartner Symposium/ITxpo 2014, CIOs and senior IT executives will learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve their own IT leadership to become indispensable in the new digital business world. Attend and come away with strategies and tactics essential for advancing enterprise and professional goals.