Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News

infoTECH Spotlight | July 17, 2014
Social Media Customer Care, Analytics Pay Big Dividends

Enterprise Apps Today | July 09, 2014
Genesys to Put IBM’s Watson to Work

Marketing | June 25, 2014
IBM Watson goes to work in the customer service department

Smart Customer Service | June 25, 2014
Red Hat Taps Genesys for Cloud-Based Customer Experience Platform

Customer Experience Report | June 23, 2014
Next Call Avoidance is a Journey

Press Releases

June 25, 2014
Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience

June 12, 2014
Genesys Announces 2014 EMEA Customer Innovation Award Winners

June 11, 2014
IBM Watson and Genesys Partner to Power Smarter Customer Experiences

June 05, 2014
NV Energy Selects Genesys to Boost its Customer Experience

May 28, 2014
Genesys Positioned as a Leader by Gartner in 2014 Magic Quadrant for Contact Center Infrastructure


G-Force APAC – Melbourne

Aug 19-21, 2014 : Crown Towers, Melbourne
Get ready for G-Force 2014 and Turn On Great CX!
 Every year, Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Force – the premier industry contact centre and customer experience event. The customer experience you deliver has never been more strategic to your business – an experience that leads to increased sales, greater loyalty, and stronger connections with your customers. At G-Force 2014, you’ll hear from industry experts about how you can leverage to ‘Turn on Great CX’ for your company!

Gartner Symposium/ITxpo 2014

Oct 05-09, 2014 : Orlando, Florida
The World’s Most Important Gathering of CIOs and Senior IT Executives
Join Genesys at the Gartner Symposium/ITxpo 2014, CIOs and senior IT executives will learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve their own IT leadership to become indispensable in the new digital business world. Attend and come away with strategies and tactics essential for advancing enterprise and professional goals.

Dreamforce 2014

Oct 13-16, 2014 : San Francisco
Join us and find out where the industry is headed? Come to Dreamforce. Hosted by, named the world’s most innovative company by Forbes three years in a row, Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you transform your business and your life. Whether you’re a company of five or a Fortune 500, you’re going to learn a lot of innovative ways to improve your business at Dreamforce. With over 1,400 sessions and thousands of live solutions from the world’s largest cloud ecosystem, Dreamforce has tailored content specific to your business size and type, for any role in your company.

Awards & Recognition

TMC 2014 Communications Solutions Product of the Year Award

Genesys Named a Leader in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure

North American Cloud Customer Solutions Company of the Year

2013 North American Frost & Sullivan Award for Company of the Year

The 2013 Speech Industry Awards – Market Leader Speech Self Service