Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News

Customer Magazine | April 17, 2014
What Amazon and Amex Can Teach Us About Customer Service on Mobile

CRMXchange | April 02, 2014
Genesys Executive Interview: Reed Henry, Chief Marketing Officer

Network World | March 25, 2014
Mitel, ShoreTel, snom Offer New VoIP Phones Genesys Acquires Solariat to Enhance its Social Analytics

Smart Customer Service | March 25, 2014
Genesys Adds Social Media Filtering to Its Customer Platform with Solariat Acquisition

San Francisco Business Times | March 07, 2014
To go, or not to go: Tech’s IPO shuffle

Press Releases

April 16, 2014
Customer Experience Luminaries Headline Genesys G-Force New Orleans

April 14, 2014
Genesys Offers 30-Day Free Trial of Premier Edition

April 04, 2014
China Everbright Bank Unleashes Genesys To Power Next Generation Customer Experience

March 18, 2014
Genesys Acquires Solariat To Further Transform Customer Experience With Actionable Social Media Analytics

March 12, 2014
America First Credit Union Increases Efficiencies and Net Promoter Score With Genesys


2014 SOCAP Symposium

Apr 27-30, 2014 : The Westin Charlotte, Charlotte, NC
Join Genesys at the Society of Consumer Affairs Professionals in Business (SOCAP International) Conference, a premier gathering of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Please stop by our booth to see how to take your company’s Customer Experience to a new level of excellence.

Call Centre Week Canada

Apr 28-30, 2014 : Venue to be confirmed, Toronto, Canada
oin Genesys at the 9th Annual Call Centre Week in Toronto Canada. This is the only Call Centre event in Canada that truly brings together the industry bellwethers. You’ll hear most important case studies, from the most important companies in Canada and beyond, in a way that only Call Centre Week Canada can. And in a brand new initiative, you will also have the opportunity to hear, learn from and network with some of the biggest brands and biggest call centres anywhere in the US and the globe. Please stop by the Genesys booth and visit us for a demo of our latest solutions.

NG Customer Experience Summit

Apr 29-May 01, 2014 : TBD
The competition is on to excel in customer experience. Join senior level executives to engage in clear and focused dialogue, examining your management objectives toward investment in innovative customer experience solutions.

Awards & Recognition

2013 North American Frost & Sullivan Award for Company of the Year

The 2013 Speech Industry Awards – Market Leader Speech Self Service

The 2013 Speech Industry Awards – Star Performer

The 2013 Speech Industry Awards – Speech Luminary Paul Segre

The 2013 Speech Industry Awards – Market Leader Speech Analytics