Genesys In The News
Contact Centre News | April 16, 2015
Infographic: evolution of the contact centre
MyCustomer.com | April 14, 2015
3 reasons why artificial intelligence will continue to revolutionize CX
Salesforce Blog | April 08, 2015
IT Visionaries: How One CIO Built His Cloud Strategy, Team From the Ground Up
Contact Center Analytics Review | April 06, 2015
Three Reasons Why Artificial Intelligence Will Continue to Revolutionize Customer Experience
Silicon Valley Business Journal | April 03, 2015
Genesys’ Alice Katwan | Women of Influence 2015
April 22, 2015
Atom and Genesys to Partner in New Era of Digital Banking
April 15, 2015
Alice Katwan of Genesys Recognized as a Woman of Influence
March 24, 2015
Genesys Appoints Key Leaders to Latin American Operations
May 04-07, 2015 : Walt Disney World Dolphin Resort
Join Genesys at the #1 Rated Call Center Conference Contact Center Expo & Conference, produced by ICMI. It’s the premier global gathering for the contact center industry and the essential forum for educational growth, networking, and sharing of proven best practices. Stop by the Genesys booth and we’ll show you that no matter the size of your contact center or your business, you can deliver a great customer experience across all channels (website, mobile app, voice, etc.), on premises, cloud or both.
May 04-08, 2015 : McCormick Place, Chicago, IL
Join Genesys at the biggest Microsoft user conference where the best and brightest minds will be all in one place to talk unified communications, productivity, big data and the internet of things, mobility and more. Visit the Genesys booth #406 to see how we’re taking your customer experience to the next level with the best-of-breed integrated solution from Genesys and Microsoft Skype for Business.
May 11-13, 2015 : San Diego Convention Center, San Diego, CA
Customer expectations for personal service and instant feedback across a whole range of devices have soared. At IBM Amplify, you’ll learn how to build experiences that attract, delight and retain clients. Attend the Genesys session “Digital Transformation – The Rise of the Digital Engagement Center” (under the Omni-Channel Commerce track). Be sure to visit the Genesys booth where we’ll demo the powerful integration of Genesys and IBM Watson, Silverpop, Tealeaf, Websphere, and Sterling Commerce.