Genesys In The News
ITWire | March 04, 2015
‘No excuse’ for poor customer service
PR Newswire | March 03, 2015
UPMC Health Plan Wins 2015 Gold Stevie Award for Customer Service
MyCustomer.com | February 26, 2015
The Contact Center’s Role in Retaining High-Value Banking Customers
Enterprise Innovation | February 24, 2015
Video: Marks & Spencer Relies on Genesys for Customer Experience
Contact Centres | February 20, 2015
Genesys asks ‘Are Your Customers on a Journey to Nowhere?’
February 17, 2015
Vodacom Chooses Genesys Solutions to Spearhead Multi-Channel Journey
February 03, 2015
Genesys Delivers Record Revenue In 2014
Mar 11-15, 2015 : The Fairmont Banff Springs, Banff, AB, Canada
Join Genesys as a Platinum Sponsor at The Canadian Cloud Counsel and Factory presented by Interzone. The future of Enterprise Technology will be written in the Colorado Rockies at the Fairmont Banff, March 11-13th. The event will feature a leading line-up of technology thought leaders in Canada on stage and in one-on-one conversation. This event is three packed days of independent, raw, explosive and unfiltered discussion. Stop by the Genesys booth and see a live demonstration of nextgen CX for creating great customer journeys. Join us and we can help you create great journeys via omni-channel conversations across channels including web chat, voice, outbound IVR, SMS, mobile web, email, and social.
Mar 16-19, 2015 : Gaylord Palms, Orlando, FL
Everything at the event is focused on one overriding goal: To help you make the best decisions possible about migrating, designing and implementing the right communications and collaboration products, services, software and architecture for your enterprise. Attend and see how Genesys can help you deliver consistent customer experiences across all channels for any particular touchpoint (website, mobile app, voice, etc.), on premises, cloud or both.
May 04-07, 2015 : Walt Disney World Dolphin Resort
Join Genesys at the #1 Rated Call Center Conference Contact Center Expo & Conference, produced by ICMI. It’s the premier global gathering for the contact center industry and the essential forum for educational growth, networking, and sharing of proven best practices. Stop by the Genesys booth and we’ll show you that no matter the size of your contact center or your business, you can deliver a great customer experience across all channels (website, mobile app, voice, etc.), on premises, cloud or both.