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Genesys In The News

MyCustomer.com | February 26, 2015
The Contact Center’s Role in Retaining High-Value Banking Customers

Enterprise Innovation | February 24, 2015
Video: Marks & Spencer Relies on Genesys for Customer Experience

Contact Centres | February 20, 2015
Genesys asks ‘Are Your Customers on a Journey to Nowhere?’

Contact Centres | February 17, 2015
Genesys Workforce Optimisation: Turn Your Agents into Superheroes

Loyalty360 | February 15, 2015
CX Success Starts With Our Customers!


Announcements

March 03, 2015
Genesys to Take Center Stage at Glassdoor’s Best Places to Work 2015 Roadshow

February 17, 2015
Vodacom Chooses Genesys Solutions to Spearhead Multi-Channel Journey

February 03, 2015
Genesys Delivers Record Revenue In 2014

January 15, 2015
Sky Sharpens Competitive Edge With Genesys Customer Experience Platform

January 08, 2015
CarTrawler Selects Genesys to Drive Customer Service Across the Globe


Events

Society for Workforce Planning Professionals (SWPP)

Mar 02-04, 2015 : The Omni Nashville Hotel, Nashville, TN
Please join Genesys at the SWPP Annual Conference, The Summit for Workforce Management Excellence, March 2-4 in Nashville. Stop by our booth to discover how you can continuously improve both the performance and quality of your workforce through Workforce Optimization. See how Continuous Workforce Optimization is fueled by highly accurate speech, text and employee performance analytics for every customer interaction. Don’t miss the chance to hear first hand about Genesys. “Don’t Let Zombies Infect Your Contact Center Workforce! You can’t escape Speaker: Tom Tritten & Yvonne Ba, Genesys Tuesday, March 3 – 9:00 AM – 10:15 AM

Interzone

Mar 11-15, 2015 : The Fairmont Banff Springs, Banff, AB, Canada
Join Genesys as a Platinum Sponsor at The Canadian Cloud Counsel and Factory presented by Interzone. The future of Enterprise Technology will be written in the Colorado Rockies at the Fairmont Banff, March 11-13th. The event will feature a leading line-up of technology thought leaders in Canada on stage and in one-on-one conversation. This event is three packed days of independent, raw, explosive and unfiltered discussion. Stop by the Genesys booth and see a live demonstration of nextgen CX for creating great customer journeys. Join us and we can help you create great journeys via omni-channel conversations across channels including web chat, voice, outbound IVR, SMS, mobile web, email, and social.

Enterprise Connect 2015

Mar 16-19, 2015 : Gaylord Palms, Orlando, FL
Everything at the event is focused on one overriding goal: To help you make the best decisions possible about migrating, designing and implementing the right communications and collaboration products, services, software and architecture for your enterprise. Attend and see how Genesys can help you deliver consistent customer experiences across all channels for any particular touchpoint (website, mobile app, voice, etc.), on premises, cloud or both.


Awards & Recognition

CRM Magazine’s 2015 Service Leaders Award: Contact Center Infrastructure

Genesys Named on Glassdoor Employees’ Choice Award - Best Places to Work 2015

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

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