Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News

Opus Research | September 08, 2014
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS

Cloud Call Center | September 08, 2014
Genesys Acquires System Integrator

CustomerThink | September 04, 2014
The Cloud — Customer Experience’s Saving Grace?

Customer Experience Report | September 01, 2014
Implementing Real Time CRM—Without The Creepiness!

Frost & Sullivan | August 14, 2014
Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Press Releases

September 04, 2014
Genesys Removes All Barriers to Upgrading Outdated Call Centers

September 03, 2014
Genesys Acquires CanaPlus Consulting

August 26, 2014
Frost & Sullivan Award Highlights Momentum for Genesys Cloud

August 19, 2014
Genesys Announces 2014 Asia Pacific Customer Innovation Award Winners

August 15, 2014
Genesys Experts to Offer Perspectives into the Future of Customer Experience at SpeechTEK


Zen U. at New York City

Sep 18, 2014 : New York City
A free, fun and engaging day to learn more about customer service and help desk best practices using Zendesk. The schedule includes a beginner’s training session before diving deeper into more detailed topics, advanced students are welcome to skip this session and come when the content is most helpful. More technical users are invited to the pre-event Developer Lab to learn to build their first Zendesk app.

2014 QATC Annual Conference

Sep 24-26, 2014 : Omni Nashville Hotel Nashville, TN
Are you looking for one place to find the latest information on quality assurance, training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems? If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. Make sure you stop by our booth to see our latest demos.

Gartner Symposium/ITxpo 2014

Oct 05-09, 2014 : Orlando, Florida
The World’s Most Important Gathering of CIOs and Senior IT Executives
Join Genesys at the Gartner Symposium/ITxpo 2014, CIOs and senior IT executives will learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve their own IT leadership to become indispensable in the new digital business world. Attend and come away with strategies and tactics essential for advancing enterprise and professional goals.

Awards & Recognition

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

The 2014 Speech Industry Awards - Speech Luminary Jim Barnett

The 2014 Speech Industry Awards - Star Performer