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Genesys In The News

Loyalty360 | March 31, 2015
Genesys Customer Experience Platform Goes Far Beyond CRMs

Loyalty360 | March 30, 2015
How Digital Anthropology Improves Customer Experience

Contact Centres | March 30, 2015
Genesys Omnichannel Customer Journey Management

destinationCRM.com | March 26, 2015
The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need

The Nation | March 23, 2015
Genesys sees boom as clients merge links with customers


Announcements

March 26, 2015
Suddenlink Selects Genesys CX Platform to Optimize Customer Experience

March 24, 2015
Genesys Appoints Key Leaders to Latin American Operations

March 19, 2015
Genesys Announces Nominations for 10th Annual Customer Innovation Awards

March 17, 2015
Genesys Announces Dates and Locations for Global 2015 G-Summit Roadshow

March 16, 2015
Genesys to Showcase Omnichannel Customer Journey Management at Enterprise Connect


Events

Frost & Sullivan - Customer Contact East - Executive MindXchange

Apr 12-15, 2015 : Sawgrass Marriott Golf Resort & Spa, Ponte Vedra Beach, FL
This event is, simply put, a hotbed of strategic conversations, insights, ideas, and best practices for driving customer strategy. It is where you will hone your business and customer contact leadership skill while meeting and collaborating with the brightest customer experience minds in the industry. Attend our Genesys led session "Advancing Your Brand with a Great Customer Journey" on Monday, April 13 at 10:30am and learn how to advance your company’s brand with great customer journeys.

ICMI Contact Center Conference and Expo: #1 Rated Call Center Conference

May 04-07, 2015 : Walt Disney World Dolphin Resort
Join Genesys at the #1 Rated Call Center Conference Contact Center Expo & Conference, produced by ICMI. It’s the premier global gathering for the contact center industry and the essential forum for educational growth, networking, and sharing of proven best practices. Stop by the Genesys booth and we’ll show you that no matter the size of your contact center or your business, you can deliver a great customer experience across all channels (website, mobile app, voice, etc.), on premises, cloud or both.

Call Center Week

Jun 15-19, 2015 : The Mirage, Las Vegas, Nevada
Don’t miss the opportunity to join Genesys at the 16th annual Call Center Week, sponsored by IQPC. Connect with call center leaders and gurus for a week of unforgettable knowledge-sharing and networking. Stop by the Genesys booth #504 to gain a more comprehensive understanding of the Customer Experience Platform and how we can deliver consistency across all channels (web, mobile, voice, etc) on premises, cloud or both.


Awards & Recognition

CRM Magazine’s 2015 Service Leaders Award: Contact Center Infrastructure

Genesys Named on Glassdoor Employees’ Choice Award - Best Places to Work 2015

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

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