Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News

PCC Mobile Broadband | November 23, 2014
Singapore Airlines Signs with BT, Genesys for Multi-Channel Customer Experience and Contact Center Solutions

Telecompaper | November 18, 2014
BT, Genesys win Singapore Airlines contact centre contract

CMSWire | November 10, 2014
What the French Taught Me About Customer Service

CMO Innovation | November 05, 2014
Digital meets physical: Re-invigorating online engagement

Billing & OSS World | November 04, 2014
5 Ways to Humanize Your Customer Care


Announcements

November 19, 2014
Plated Chooses Genesys to Deliver Fresh Customer Experiences Through Cloud-Based Platform

November 12, 2014
LegalZoom Selects Genesys Cloud Solution to Optimize Customer Experience

October 28, 2014
Genesys Solutions Now Available in Canada from the Cloud

October 07, 2014
Genesys Unveils Next Generation User Experience

September 30, 2014
Tata Sky Selects Genesys to Revolutionize Indian Home Entertainment


Events

The Future Call Center Summit

Jan 26-30, 2015 : Omni Hotel Orlando, ChampionsGate, Florida
Join Genesys at the 10th annual Future Contact Center Summit, where you will leave with a synergistic and defined approach to dealing with today while evolving for what’s next. Come by our booth and we’ll show you that no matter the size of your contact center or your business, you can deliver a great customer experience across all channels for any particular touchpoint (website, mobile app, voice, etc.), on premise, cloud or both.

DBA International Conference

Feb 03-05, 2015 : Aria Resort & Casino, Las Vegas, NV
Join Genesys at the 18th annual DBA International Conference - Passport to the Future at the Aria Resort & Casino in Las Vegas February 3-5, 2015. Stop by our booth #426, and see how we offer a suite of industry-leading solutions that utilize multiple channels including outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help you reach your customers through compliant contact strategies.

Enterprise Connect 2015

Mar 16-19, 2015 : Gaylord Palms, Orlando, FL
Everything at the event is focused on one overriding goal: To help you make the best decisions possible about migrating, designing and implementing the right communications and collaboration products, services, software and architecture for your enterprise. Attend and see how Genesys can help you deliver consistent customer experiences across all channels for any particular touchpoint (website, mobile app, voice, etc.), on premises, cloud or both.


Awards & Recognition

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

The 2014 Speech Industry Awards - Speech Luminary Jim Barnett