Genesys In The News
MyCustomer.com | February 26, 2015
The Contact Center’s Role in Retaining High-Value Banking Customers
Enterprise Innovation | February 24, 2015
Video: Marks & Spencer Relies on Genesys for Customer Experience
Contact Centres | February 20, 2015
Genesys asks ‘Are Your Customers on a Journey to Nowhere?’
Contact Centres | February 17, 2015
Genesys Workforce Optimisation: Turn Your Agents into Superheroes
Loyalty360 | February 15, 2015
CX Success Starts With Our Customers!
February 17, 2015
Vodacom Chooses Genesys Solutions to Spearhead Multi-Channel Journey
February 03, 2015
Genesys Delivers Record Revenue In 2014
January 07, 2015
Genesys Appoints Kevin Krempulec as Canada Sales Leader
Mar 02-04, 2015 : The Omni Nashville Hotel, Nashville, TN
Please join Genesys at the SWPP Annual Conference, The Summit for Workforce Management Excellence, March 2-4 in Nashville. Stop by our booth to discover how you can continuously improve both the performance and quality of your workforce through Workforce Optimization. See how Continuous Workforce Optimization is fueled by highly accurate speech, text and employee performance analytics for every customer interaction. Don’t miss the chance to hear first hand about Genesys. “Don’t Let Zombies Infect Your Contact Center Workforce! You can’t escape Speaker: Tom Tritten & Yvonne Ba, Genesys Tuesday, March 3 – 9:00 AM – 10:15 AM
Mar 11-15, 2015 : The Fairmont Banff Springs, Banff, AB, Canada
Join Genesys as a Platinum Sponsor at The Canadian Cloud Counsel and Factory presented by Interzone. The future of Enterprise Technology will be written in the Colorado Rockies at the Fairmont Banff, March 11-13th. The event will feature a leading line-up of technology thought leaders in Canada on stage and in one-on-one conversation. This event is three packed days of independent, raw, explosive and unfiltered discussion. Stop by the Genesys booth and see a live demonstration of nextgen CX for creating great customer journeys. Join us and we can help you create great journeys via omni-channel conversations across channels including web chat, voice, outbound IVR, SMS, mobile web, email, and social.
Mar 16-19, 2015 : Gaylord Palms, Orlando, FL
Everything at the event is focused on one overriding goal: To help you make the best decisions possible about migrating, designing and implementing the right communications and collaboration products, services, software and architecture for your enterprise. Attend and see how Genesys can help you deliver consistent customer experiences across all channels for any particular touchpoint (website, mobile app, voice, etc.), on premises, cloud or both.