Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News

Frost & Sullivan | August 14, 2014
Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Speech Technology Magazine | July 31, 2014
The 2014 Speech Luminaries

Speech Technology Magazine | July 29, 2014
Star Performers: Genesys Furthers Its Spending Spree

infoTECH Spotlight | July 17, 2014
Social Media Customer Care, Analytics Pay Big Dividends

Enterprise Apps Today | July 09, 2014
Genesys to Put IBM’s Watson to Work


Press Releases

August 19, 2014
Genesys Announces 2014 Asia Pacific Customer Innovation Award Winners

August 15, 2014
Genesys Experts to Offer Perspectives into the Future of Customer Experience at SpeechTEK

August 11, 2014
Genesys to Share Customer Experience Insights at ITEXPO

August 05, 2014
Michigan Office of Child Support Deploys Genesys Solution to Leave No Families Behind

August 04, 2014
Customer Experience Visionaries Headline Genesys G-Force APAC


Events

G-Force APAC – Melbourne

Aug 19-21, 2014 : Crown Towers, Melbourne
Get ready for G-Force 2014 and Turn On Great CX!
 Every year, Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Force – the premier industry contact centre and customer experience event. The customer experience you deliver has never been more strategic to your business – an experience that leads to increased sales, greater loyalty, and stronger connections with your customers. At G-Force 2014, you’ll hear from industry experts about how you can leverage to ‘Turn on Great CX’ for your company!

The Society of Consumer Affairs Professionals in Business, also known as SOCAP

Aug 26-29, 2014 : The The BroadmoorHotel Colorado Springs, CO
Join Genesys and hundreds of best-in-class customer care professionals for an innovative and comprehensive program on The Customer Experience Journey. See how to create coherent, valuable experiences that meet (and even anticipate) customer needs and interests, build loyalty and empower consumers. Discover the critical role that the customer care function plays in this journey. Make sure to stop by the Genesys booth for demos of our solutions that help you create a better customer journey.

2014 QATC Annual Conference

Sep 24-26, 2014 : Omni Nashville Hotel Nashville, TN
Are you looking for one place to find the latest information on quality assurance, training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems? If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. Make sure you stop by our booth to see our latest demos.


Awards & Recognition

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

The 2014 Speech Industry Awards - Speech Luminary Jim Barnett

The 2014 Speech Industry Awards - Star Performer

Genesys Receives “Strong Positive” Rating in Gartner’s IVR Systems and Enterprise Voice Portals MarketScope Report