Gartner Names Genesys a Challenger in its Magic Quadrant for Contact Center Workforce Optimization

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Genesys In The News | October 08, 2014
Genesys Unveils Its Next-Generation User Experience

Speech Technology Magazine | September 30, 2014
Empyrean Leverages Genesys Technology

Opus Research | September 08, 2014
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS

Cloud Call Center | September 08, 2014
Genesys Acquires System Integrator

CustomerThink | September 04, 2014
The Cloud — Customer Experience’s Saving Grace?


October 07, 2014
Genesys Unveils Next Generation User Experience

September 30, 2014
Tata Sky Selects Genesys to Revolutionize Indian Home Entertainment

September 24, 2014
Empyrean Selects Genesys to Enrich the Customer Experience

September 18, 2014
Integrated Labor Selects Genesys to Deliver Personalized Member Experiences

September 16, 2014
Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers


2014 Annual SOCAP Conference

Oct 26-29, 2014 : The Broadmoor, Colorado Springs, CO
Join Genesys at the Society of Consumer Affairs Professionals in Business (SOCAP International) Conference-that brings together a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. Please stop by our booth to see how to take your company’s Customer Experience to a new level of excellence.

GTEC 2014 | Canada’s Government Technology Event

Oct 27-30, 2014 : The Ottawa Convention Center, Ottawa, Canada
Join Genesys this year at GTEC- Canada’s Government Technology Event. GTEC 2014 will deliver world-class experts and speakers from public sector and industry who will engage with delegates on the challenge and opportunity of government from the “Outside-In”. Don’t miss out on this opportunity to learn and network with peers, celebrate technology accomplishments, hear from a “who’s who” of government and industry leaders and see demonstrations of the most advanced technologies driving ICT initiatives at all levels of government in Canada and other countries.

Awards & Recognition

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

The 2014 Speech Industry Awards - Speech Luminary Jim Barnett