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Genesys In The News

Smart Business Magazine | September 01, 2015
Paul Segre needed time to find the right career path for his skills

Loyalty360 | September 01, 2015
Customer Engagement Rises with University of Pittsburgh Medical Center Health Plan

The Australian | August 29, 2015
Artificial Intelligence will make business better

Call Centre Helper | August 26, 2015
Why Now Really Is the Time to Appoint a CXO

Customer Experience Insight | August 26, 2015
How Gen Z customers will affect your contact center


August 27, 2015
Emerson Ecologics Selects Genesys Solutions to Deliver Holistic Customer Experience

August 18, 2015
Boxing Legend Sugar Ray Leonard to Headline G-Force 2015

August 13, 2015
Genesys Webinar Shares Best Practices for Smart Customer Service

June 23, 2015
C-Suite Must Lead Customer Engagement The Economist Intelligence Unit Study Reveals

June 08, 2015
Leading Benefits Provider Enrolls Genesys Cloud Solution to Manage Customer Experience


Gartner Customer 360 Summit

Sep 09-11, 2015 : Hilton San Diego Bayfront| San Diego, CA
Join Genesys at the Gartner Customer 360 Summit and together we’ll give CX and IT leaders the insights, skills and technologies needed to craft a vision and strategy for superior customer experience in the digital age.

Dreamforce 2015

Sep 15-18, 2015 : Moscone Convention Center | San Francisco, CA
Inspiration. Imagination. Innovation. It’s all inside Dreamforce. This annual Salesforce user conference brings together thought leaders, industry pioneers, and thousands of your peers for a week of idea sharing.Visit the Genesys booth where we'll show how you can deliver the future of customer experience now. Our experts will be in the Cloud Expo West Hall booth W818 demoing Genesys cloud solutions for Service, Sales, and Marketing.

Customer Response Summit - Seattle

Sep 28-30, 2015 : Seattle, WA
Are you obsessed with customer experience? Join a diverse group of passionate senior executives as they share best practices for customer service excellence – focusing on multi-channel customer care. The Customer Response Summit offers informative sessions with 30+ speakers from the best brands in the industry, a site tour of Microsoft, specialized networking opportunities and unique extracurricular activities. Join Genesys in the IdeaLab as we demonstrate how to provide a seamless multi-channel experience.

Awards & Recognition

TMCnet Awards Genesys Two Speech Technology Excellence Awards

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys Ranks in Top 10 Largest Peninsula Software Companies

Genesys Named on San Francisco Business Times’ Best Places to Work 2015: Large Companies

CRM Magazine’s 2015 Service Leaders Award: Contact Center Infrastructure

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