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Genesys In The News

Contact Centre News | April 16, 2015
Infographic: evolution of the contact centre

MyCustomer.com | April 14, 2015
3 reasons why artificial intelligence will continue to revolutionize CX

Salesforce Blog | April 08, 2015
IT Visionaries: How One CIO Built His Cloud Strategy, Team From the Ground Up

Contact Center Analytics Review | April 06, 2015
Three Reasons Why Artificial Intelligence Will Continue to Revolutionize Customer Experience

Silicon Valley Business Journal | April 03, 2015
Genesys’ Alice Katwan | Women of Influence 2015


Announcements

April 22, 2015
Atom and Genesys to Partner in New Era of Digital Banking

April 21, 2015
Genesys Named A Best Place to Work by San Francisco Business Times

April 15, 2015
Alice Katwan of Genesys Recognized as a Woman of Influence

March 26, 2015
Suddenlink Selects Genesys CX Platform to Optimize Customer Experience

March 24, 2015
Genesys Appoints Key Leaders to Latin American Operations


Events

ICMI Contact Center Conference and Expo: #1 Rated Call Center Conference

May 04-07, 2015 : Walt Disney World Dolphin Resort
Join Genesys at the #1 Rated Call Center Conference Contact Center Expo & Conference, produced by ICMI. It’s the premier global gathering for the contact center industry and the essential forum for educational growth, networking, and sharing of proven best practices. Stop by the Genesys booth and we’ll show you that no matter the size of your contact center or your business, you can deliver a great customer experience across all channels (website, mobile app, voice, etc.), on premises, cloud or both.

Microsoft Ignite

May 04-08, 2015 : McCormick Place, Chicago, IL
Join Genesys at the biggest Microsoft user conference where the best and brightest minds will be all in one place to talk unified communications, productivity, big data and the internet of things, mobility and more. Visit the Genesys booth #406 to see how we’re taking your customer experience to the next level with the best-of-breed integrated solution from Genesys and Microsoft Skype for Business.

IBM Amplify

May 11-13, 2015 : San Diego Convention Center, San Diego, CA
Customer expectations for personal service and instant feedback across a whole range of devices have soared. At IBM Amplify, you’ll learn how to build experiences that attract, delight and retain clients. Attend the Genesys session “Digital Transformation – The Rise of the Digital Engagement Center” (under the Omni-Channel Commerce track). Be sure to visit the Genesys booth where we’ll demo the powerful integration of Genesys and IBM Watson, Silverpop, Tealeaf, Websphere, and Sterling Commerce.


Awards & Recognition

CRM Magazine’s 2015 Service Leaders Award: Contact Center Infrastructure

Genesys Named on Glassdoor Employees’ Choice Award - Best Places to Work 2015

Ventana Research 2014 Technology Innovation Award - Contact Center and Call Center

Genesys Ranked on Inc. Magazine’s List of America’s Fastest-Growing Private Companies—the Inc. 5000

28th Annual Ernst & Young Entrepreneur Award – Paul Segre, Finalist

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