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Genesys In The News

Contact Center World | February 02, 2016
News: InfoArmor Selects Genesys Solutions to Enhance Customer Experience

Amazing Business Radio with Shep Hyken | February 02, 2016
Amazing Business Radio: Tom Eggemeier

Smart Customer Service | January 19, 2016
Bringing Engagement Back to Customer Relationship Management

CRMXchange | January 15, 2016
Bringing Engagement Back to Customer Relationship Management

TMCnet | January 08, 2016
Is WebRTC the Future of Contact Centers?


Announcements

February 03, 2016
Creating the Essential Heterogeneous Customer Experience Ecosystem for Personalized Omnichannel Journeys

February 02, 2016
InfoArmor Selects Genesys Solutions to Enhance Customer Experience

January 26, 2016
Genesys and UPMC Health Plan To Lead Customer Experience Talk at Call Center Week Winter

December 21, 2015
Genesys Accelerates Omnichannel Self-Service Capabilities with SpeechStorm Acquisition

December 09, 2015
North Pole Hotline Delivers Holiday Wishes for Families in Need


Events

Enterprise Connect

Mar 07-10, 2016 : Gaylord Palms | Orlando, FL
Join us at Enterprise Connect, to hear from market and thought leaders, including comprehensive analysis, in-depth technical sessions at the largest and broadest exhibition focused on systems, software, services, and applications. Stop by our booth 609 to see demonstrations of next-generation omnichannel customer experience that’s here today. Please join us at these thought-provoking sessions:

  1. Contact Center Market Update & Executive Forum, Tom Eggemeier, President Monday, March 7th 9:00 – 10:45 AM
  2. Managing the Customer Journey, Reed Henry, Chief Marketing Officer, Wednesday, March 9th 8:00 – 8:45 AM

12th Annual Customer Contact 2016, East: A Frost & Sullivan Executive MindXchange

Apr 17-20, 2016 : Lake Buena Vista, FL
Join Genesys at the Frost & Sullivan 12th Executive MindXchange for strategic conversations, insights, ideas and best practices with CX leaders! Engage with customer experience peers and discuss best practices for Transformational Customer Engagement.

Attend our interactive session “Walgreens: Making the Customer Journey Personal” at 4:30 on Tuesday, April 19 with Troy Mill, Divisional Vice President – Customer Care Operations. Hear how Walgreens provides excellent customer experiences by leveraging new digital channels and personalizing their customer’s journey.

ICMI Contact Center Expo and Conference

May 10-13, 2016 : Long Beach Convention & Entertainment Center | Long Beach, CA
Join Genesys in Long Beach, CA for the 2016 Contact Center Expo and Conference May 10th-13th. Produced by ICMI, Contact Center Expo & Conference is the leading global gathering for the contact center industry. It's known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices. Visit us in booth 626 and see a demo of the Omnichannel NextGen Customer Experience.


Awards & Recognition

TMCnet Awards Genesys a 2015 Unified Communications Excellence Award

Genesys Named a Worldwide Leader in IDC MarketScape on Contact Center Infrastructure and Software

TMCnet Awards Genesys Two Speech Technology Excellence Awards

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys Ranks in Top 10 Largest Peninsula Software Companies

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