Legal Information

Genesys Privacy

At Genesys Telecommunications Laboratories, Inc. ("Genesys"), we are committed to protecting your privacy and providing you with the most powerful and secure online experience. You can travel through most of this web site (this "Site") without giving us any information about yourself. But sometimes we do collect information to provide services and/or information that you request, and this statement of privacy (this "Privacy Policy") explains data collection and use practices of Genesys in those situations. Please read this Privacy Policy. This Privacy Policy applies to your use of this website and all of its features and web pages (collectively, the “Site”). Please read this Privacy Policy carefully.

Acceptance

Genesys Telecommunications Laboratories, Inc. and its subsidiaries and affiliates ("Genesys", “we”, “us”, “our”) provide this Site subject to this Privacy Policy. By accessing and using the Site, you accept and agree to thIS PRIVACY POLICY.  If you do not agree to this privacy policy, please do not use the Site.

Information We Collect about You

Genesys is committed to protecting your privacy. So you should be aware that we may collect information about you through your use of our Site.  Some of the information we collect may personally identify you. For example:

By using the Site, you consent to our collection of your information.

Use of Your Information

We may use your information for the following purposes:

By using the Site, you consent to our use of your information for these purposes.

Sharing of Your Information

We will not disclose your personal information outside of Genesys except in limited circumstances, such as:

Control of Your Information

When you provide personal information to us, we will not share that information with third parties without your permission, other than in circumstances referred to above. We may send out important notices informing you of changes to our policies, technical service issues related to a product or service, or other information that is essential to the use of our Site, services, and products.

Access to Your Information

We make good faith efforts to provide you with access so you can edit or update your personal information. You may have the ability to view or edit some of your personal information online. Profiles created on our sites may be kept at different locations for different services; so you may have to review and update the information in multiple locations. You may review and update this information or request deletions of any and all of your personal information at any time by contacting legal@genesys.com.

Note to California Residents: California Civil Code Section 1798.83 allows California residents to request information regarding disclosure of personal information to third parties for the third parties' direct marketing purposes. To make a request, please contact legal@genesys.com.

Security of Your Information

We are committed to protecting the security of your personal information and we honor your choices for its intended use. We have implemented the appropriate safeguards to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. For example, your personal information is stored in password-controlled servers with limited access. We make good faith efforts to provide the security measures necessary to keep the integrity and confidentiality of your information safe. However, no system can be completely secure and we do not guarantee that our security measures are impenetrable.

You also have a significant role in protecting your information. As an example, you should not share your password with anyone. If you believe that your password has been compromised, you should immediately change your password.

Cookies and Other Mechanisms

A cookie is placed on your machine (if you accept cookies) or is read if you have visited our Site previously. All of this is done in accordance with applicable laws.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) While using the Site, we do not use this technology to access your personally identifiable information on the Site; it is a tool we use to compile aggregated statistics about Site usage. We may share aggregated Site statistics with our business partners but do not allow other companies to place clear gifs on the Site.

To ensure we are creating and publishing relevant content, we may use information collected from cookies and other mechanisms. We may use this information in aggregated form and use site-visitation statistics to improve our sites. If you choose to not have your browser accept cookies from our Site, you will be able to view the text on the screens, however, you will not experience a personalized visit or to subscribe to the service offerings on our Site.

Safe Harbor Principles

Your information may be stored and processed in the United States or any other country in which Genesys or its agents maintain facilities. By using our Site, you consent to any transfer, storage, or processing of information outside of your country. We comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Genesys has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement as set forth in the Safe Harbor Certification Checklist. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.

Children’s Information

The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from nor send requests for personal data to individuals under the age of 13.

Modifications to the Privacy Policy

Genesys may update and make changes to the Privacy Policy at any time. When we do so, we will also revise the date at the bottom of the first page of the Privacy Policy. When we make material changes to the Privacy Policy, we will notify you by placing prominent notice on the Site.

Contact information

If you have any questions about the Privacy Policy, please contact us at Legal@genesys.com.

Last udpated: January 23, 2014

Corporate Headquarters
Genesys
2001 Junipero Serra Blvd. (map)
Daly City, CA 94014
US: 888-GENESYS (436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260

By using the Genesys Web sites, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use the Genesys Web sites. Please read our terms of use policy.

Genesys Terms of Use

These Terms of Use govern your use of this website and all of its features and web pages (collectively, the "Site"). Please read these Terms of Use carefully.

Acceptance

Genesys Telecommunications Laboratories, Inc. and its subsidiaries and affiliates ("Genesys", “we”, “us”, “our”) provide this Site subject to these Terms of Use. By accessing and using the Site, you accept and agree to these Terms of Use. If you do not agree to these Terms of Use, please do not use the Site.

Limited Authorization to Access and Use the Site

You may download, view, copy, or print information and documents published by Genesys on the Site (the "Information") only for private use or for non-commercial use within your organization, or if you are a Genesys Partner, your or your customer's organization, and solely for the purpose of supporting Genesys products and services. The Information may not be altered or modified in any way. You agree that any download, copy, print, or use of the Information by you will retain all copyright and other proprietary notices in the same form and manner as in the original. No other use of the Information is authorized without prior written authorization from Genesys. For the sake of clarity, "Information" does not include the design or layout of the Site, in whole or in part, or trademarks and service marks displayed on the Site.

Use of Software

Any software that could be made available to download within the Site (the "Software") is the copyrighted work of Genesys or its suppliers. Your use of the Software is subject to the terms of the software license agreement (the "License Agreement") that accompanies or is included with the Software, service orders, and other terms and conditions that apply. You must read the License Agreement and confirm your agreement to its terms and conditions prior to installing or using the Software.

Online Communities

Genesys may provide Online Communities and services related to those Online Communities such as forums, blogs, discussion groups, chat areas, newsgroups, or other messaging or communication functions. Genesys is not obligated to provide any technical support for the Online Communities. To the extent technically allowed by the Site, you agree to use the Online Communities only to upload, post, send, and receive messages (including feedback and suggestion), files, documents, graphics, images, and other content or materials (collectively the "Content") that are related to the scope of the Online Community.

You will use the Online Communities exclusively in a non-commercial manner. While Genesys employees may provide information related to Genesys products and services in the Online Communities, the employees are not an official customer support channel, and any opinions expressed by them in the Online Communities are those of the author and do not necessarily reflect the views of Genesys.  Genesys does not endorse, support, represent or guarantee the accuracy, reliability, or truthfulness of any Content or communications in the Online Communities. You understand that by using the Site, you may be exposed to Content that might be harmful, offensive, inaccurate or otherwise inappropriate, or in some cases, Content that has been mislabeled or is otherwise deceptive. Under no circumstances will Genesys be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available by or through the Site.

Prohibited User Conduct

While using the Site, including services and features offered on or through the Site, you will not in whatever manner or form, directly or indirectly:

Right to Monitor and Remove Submissions

Genesys reserves the right, but has no obligation, to monitor the Online Communities, and Genesys reserves the right to review any Content uploaded, posted, or sent, and to remove any Content in Genesys’s sole discretion.

Your Content

Genesys does not claim title to or ownership of the Content. However, by uploading, posting, sending or otherwise transmitting any Content to any part of the Site, including the Online Communities, or submitting any Content to Genesys:

User Information
In order to access certain parts of the Site, you may be asked to provide personal information. Our information collection and use policies with respect to your personal information are set forth in the Genesys Privacy Policy. You acknowledge and agree that you are solely responsible for the accuracy and content of your personal information. You are fully responsible and liable for maintaining the confidentiality of your username and password, and for any and all activities that occur under your password as well as for any loss or damage incurred by Genesys or any third party due to the use of your password or account by someone else. You agree to notify Genesys immediately of any unauthorized use of your password and/or account or any breach of security.

Third-Party Websites, Content, and Services

Genesys may make available a link to a third party's website. The linked sites are not under the control of Genesys, and Genesys is not responsible for the products, services, information, contents, or any form of transmission which may be provided by or through any linked site, any link contained in a linked site, or any changes or updates to such sites, even if owned by affiliates of Genesys. Genesys provides such links only as a convenience and does not endorse such linked site or its use or content. Any reliance on the contents of a third-party site is done at your own risk, and you assume all responsibilities and consequences resulting from such reliance.

Restricted Rights Legend

Use, copy, or disclosure by the government of the United States is subject to the restrictions set forth in the Defense Federal Acquisition Regulation Supplement (DFARS) § 252.227-7013(c)(1)(ii) and the Commercial Computer Software License at 48 C.F.R. § 52.227-19.

Export Control Restrictions

You may not access, download, use, or export the Information (including the Software and Content) in violation of United States export laws or regulations, or in violation of any other applicable laws or regulations. You and your organization agree to comply with all export laws, restrictions, and regulations of any United States or foreign agency or authority, and not to directly or indirectly provide or otherwise make available the Information (including the Software and Content) in violation of any such restrictions, laws, or regulations, or without all necessary approvals. As applicable, you will obtain and bear all expenses related to any necessary licenses and/or exemptions with respect to the use of the Information outside of the United States. The Information (including the Software and Content ) may not be downloaded or otherwise provided or made available, either directly or indirectly, (a) to any country subject to United States trade sanctions, to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions; or (b) to persons listed by the United States Treasury Department as "Specially Designated Nationals and Blocked Persons" or by the United States Commerce Department in its "Table of Denial Orders". By agreeing to the Terms of Use, you represent and warrant that you and your organization, if applicable, are not (a) located in, under the control of, or a national or resident of, any such country; or (b) a person on the "Specially Designated Nationals and Blocked Persons" or "Table of Denial Orders" lists.

Disclaimers

Any and all the Information (including the Software and  Content) provided on the Site are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose or any warranties regarding workmanlike efforts, lack of negligence or non-infringement.

Genesys makes no warranty that the Software, Information, Content, results, or materials that may be obtained from the use of the Site or any tools or services available or offered through the Site will be accurate or reliable; or the quality of any products or services described in the Site will meet your expectations.

The content of the Site may include technical inaccuracies or typographical errors. Genesys does not warrant that the electronic functions contained in the Site will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the information available through the Site. Genesys does not endorse and is not responsible for the accuracy or reliability of any Content on the Site, or for any offensive, defamatory, obscene, unlawful or infringing Content made thereon by anyone other than an authorized representative of Genesys acting in his or her official capacity.

In the future, changes may be added to the information herein but there will be no duty to update the Site. Genesys may make improvements or changes in the products or programs described on the Site at any time without notice.

Limitation of Liability

Neither Genesys nor any of its directors, officers, employees, or other representatives will be held liable for errors contained herein, or for any direct, indirect, special, punitive, incidental or consequential damages such as, but not limited to, loss of data, loss of profits or revenues, loss of business, loss of reputation, or any economic loss arising out of, or in connection with the furnishing, the access, or use, or inability to use the Site, or reliance on any of the information provided or materials contained in the Site even if advised of the possibility of such damages. In no event will Genesys nor any of its directors, officers, employees, or other representatives be held liable for or in connection with any Content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Site.

The aggregate liability of Genesys and any of its directors, officers, employees, or other representatives to you for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence) arising from the Terms of Use or your use of the Site will not exceed, in the aggregate, the amount, if any, paid by you to Genesys for your use of the Site or purchase of products or services via the Site. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages; so the above limitation or exclusion may not apply to you to the extent prohibited by law.

Indemnification

You and your organization agree to defend, indemnify and hold Genesys, its directors, officers, employees, or representatives harmless from and against any and all claims, damages, expenses (including reasonable attorney fees), losses or liabilities arising out of or in connection with your access to or use of the Site, including the Online Communities. Genesys reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

Termination

Genesys may, at its option, terminate or restrict without notice any user's access (and any account of such person) to the Site without prejudice to its right to claim for indemnification of damages in case of termination for breach of the Terms of Use.

Claims of Copyright Infringement

Genesys will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"). Pursuant to the DMCA, notifications of claimed copyrighted infringement (the "Notification") must be submitted in writing to the following Designated Agent for the Site:

Genesys Telecommunications Laboratories, Inc.
ATTN: Legal Department
2001 Junipero Serra Blvd
Daly City, California 94014
USA

Telephone: +1-650-466-1100
Fax: +1-650-466-1260
Email: Legal@genesyslab.com

To be effective, the written Notification must include the following:

Applicable Law and Dispute Resolution

The Terms of Use as well as all matters relating to your access to and use of the Site will be governed by the laws of the State of California, to the exclusion of its conflict of law provisions and, where applicable, with the federal law of the United States. Any dispute, legal action or proceeding relating to your access to and use of the Site or interpretation of the Terms of Use will be subject to the exclusive jurisdiction of the California state courts in and for San Mateo County, California (or, if there is federal jurisdiction, the United States District Court for the Northern District of California), and you and Genesys irrevocably agree to submit to the personal and exclusive jurisdiction of these courts and that venue therein is proper and convenient. Any judgment or order by any court having proper jurisdiction against either you or Genesys may be enforced in any court having jurisdiction over you or Genesys as the case may be.

Proprietary Rights

As between Genesys and you, Genesys owns and reserves all rights, title and interest in and to the Site, the Information, and the Content, including but not limited to any copyrights, trademark rights, patent rights, and other intellectual property and proprietary rights therein.

Intellectual Property Notices

Copyright © 2013 Genesys Telecommunications Laboratories, Inc. All rights reserved. You are authorized to copy documents published by Genesys Telecommunications Laboratories, Inc. ("Genesys US") on the Site only as specifically permitted by these Terms of Use.

Genesys and the Genesys logo are trademarks and service marks of Genesys US and may not be used, in whole or in part, in any manner without Genesys US’s prior written permission. All other trademarks are owned by their respective owners.

Any product, process or technology described in the Site may be subject to other intellectual property rights reserved by Genesys US. Unless otherwise expressly authorized in the Site, no right to use any such intellectual property rights is granted hereunder.

Modification to the Terms of Use

Genesys may update and make changes to the Terms of Use at any time without prior notification. When we do so, we will also revise the date at the bottom of the first page of the Terms of Use. With respect to the Genesys Privacy Policy, material changes will be notified to you by placing prominent notice on the Site.

Contact information

If you have any questions about the Terms of Use, please contact us at Legal@genesyslab.com.

Maintenance and Support Terms

Global Warranty Policy

Genesys Software License Elements and Definitions


Last Update: Jan 27, 2014

Genesys Proprietary Intellectual Property Notices,
including Patents, Trademarks, Copyrights

You have linked to these Proprietary Intellectual Property notice(s) from elsewhere on this Site, printed or online technical documentation, a printed publication, or, e.g., another web or mobile page (materials).

Patents

Genesys may have patents or pending patent applications covering subject matter described in this Site and/or materials. The furnishing of this Site and/or materials does not grant you any license to these patents. You can send license inquiries, in writing, to:

Genesys
Legal/Intellectual Property Department
2001 Junipero Serra Boulevard
Daly City, CA 94014

Copyright

This Site and/or materials and all its contents, unless otherwise noted, Copyright © 2013, Genesys Telecommunications Laboratories, Inc.

All rights reserved.

Trademarks

Genesys, the Genesys logo, and any associated domains are trademarks or registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Other product and service names might be trademarks of Genesys or other companies. Please see the following link regarding trademarks that includes a trademark list and our third party usage policy:
Genesys Trademark Use Policy

All other trademarks are the property of their respective owners.

Third-Party Software

Please consult technical documentation for particular Genesys solutions for Third-Party Software notices.

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions.

Information concerning non-Genesys products was obtained from the suppliers of those products, their published announcements or other publicly available sources. Genesys has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-Genesys products. Questions on the capabilities of non-Genesys products should be addressed to the suppliers of those products.

Genesys Trademark Use Policy

Last update: January 1, 2014

Genesys Telecommunications Laboratories Inc. and/or its affiliates (collectively, "Genesys") own numerous trademarks, service marks, and logos (collectively, the “Genesys Marks”). 

Genesys has invested substantial time and effort in promoting the Genesys Marks and in creating the valuable goodwill associated therewith. The purpose of this policy is to protect the Genesys Marks by ensuring proper usage and attribution of these marks by third parties. This policy should not be construed as providing legal advice. Further, different countries and jurisdictions have different trademark laws. Please consult a local trademark attorney if you have any questions about your legal rights and responsibilities under this policy. 

Permissible Use

In general, you must have express written permission from Genesys to use any of the Genesys Marks in a manner that suggests an association with or sponsorship by Genesys. Nevertheless, Genesys understands that it may be necessary for third parties to use its marks to refer to and describe its products and services. 

You may use text-only (i.e., no logos) references to the Genesys Marks for the purpose of identifying actual products and services of Genesys. EXAMPLES: A customer of Genesys could state in a press release that it has implemented the Genesys One™ software solution; an authorized reseller of Genesys products and services could state on its website that it offers support services for the Genesys Smart Link™ software solution.

You may also use text-only references to the Genesys Marks for the purpose of fairly and accurately describing products and services of Genesys. This includes describing the relationship or compatibility of your own products and services with those of Genesys. EXAMPLE: You may state “compatible with Genesys Mobile Engagement™” on your product packaging.

When using any of the Genesys Marks in the manner described above, the mark should appear in the same type as the surrounding text. In other words, the Genesys Marks should not be visually emphasized or stand out from the surrounding text. Instead, the emphasis should be placed on your company name and/or the name of your product or service. 

Any description of Genesys products or services should be truthful, clear, and accurate, and should not disparage either Genesys or its products and services. Additionally, you should consult Guidelines for Proper Use below when using any of the Genesys Marks.

Guidelines for Proper Use – Do’s and Don’ts

Do use the appropriate trademark symbol after the mark. In many countries such as the U.S., the following symbols are used:

At a minimum, the appropriate trademark symbol should appear after a mark the first time the mark is used. 

Note: You do not need to use a trademark symbol after the word “Genesys” if you are using that word as part of the full company name Genesys Telecommunications Laboratories, Inc., or as a shorthand substitute for the full company name. When using “Genesys” in this manner, you are using it as a trade name instead of a trademark, so the ® symbol is not required.  EXAMPLE: “This customer service solution was developed by Genesys.” 

Do use the Genesys® trademark before the first reference to any product or service of Genesys that does not include the Genesys name in it. EXAMPLE: “The Genesys® Actionable Analytics™ software solution uses a groundbreaking new approach to analyzing and leveraging customer interaction data.” 

Do use each of the Genesys Marks as an adjective qualifying a noun. The noun should be a generic description of the Genesys product or service being identified or described. EXAMPLE: “Our company uses the Genesys® EZPulse™ plug-in application.”

Do use and display the Genesys Marks consistently so that they are represented the same way every time. For example, if a mark is shown in all capital letters, you should consistently use all capital letters when referencing that mark.

Do give credit to put others on notice that the Genesys Marks are owned by Genesys. For example, you could include the following attribution statement on a web page or product packaging where you are using one of Genesys’ trademarks: “[insert permissible mark(s)] [is a/are] registered trademark[s] or trademark[s] of Genesys Telecommunications Laboratories, Inc. and/or its affiliates in the United States and certain other countries.”

Don’t use the Genesys Marks or any potentially confusing variations thereof in a manner that is likely to cause confusion as the source or sponsorship, affiliation, or endorsement of any product or service.

Don’t use any logo or design of Genesys without express written permission from Genesys.

Don’t use the Genesys Marks or any potentially confusing variations thereof to dilute, defame, or disparage Genesys or mislead the public as to the nature of Genesys’ products and services.

Don’t use the Genesys Marks or any potentially confusing variations thereof as the name or part of the name of your company, product, or service. 

Don’t modify the appearance of any of the Genesys Marks.  For example, don’t make changes to the spelling, abbreviation, capitalization, or punctuation of any mark. 

Don’t combine any of the Genesys Marks with other letters, numbers, designs, symbols, or logos.

Note: You may use the possessive form of the word “Genesys” when using that word as a trade name. EXAMPLE: “Introducing Genesys’ latest line of software solutions.”

Don’t use plural or possessive forms of the Genesys Marks unless the original mark is in that form.

Don’t use or copy any trade dress, type style, logo, product shape, product packaging, or the look, design, or overall commercial impression of any Genesys website, blog, or other materials.

Don’t include any of the Genesys Marks or potentially confusing variations thereof in your Internet domain name.

Don’t seek to register any of the Genesys Marks or potentially confusing variations thereof for similar or related products or services, in any country.

Don’t display any of the Genesys Marks more prominently than your own on any products or materials. 

If you have any questions about the Genesys Marks or this policy, please contact the Genesys Legal Department at legal@genesys.com.

Appendix

Genesys Telecommunications Laboratories Inc. and/or its affiliates own numerous trademarks, service marks, and logos in the U.S., including but not limited to the following:

1 to 1 Customer Service™
Actionable Analytics™
CALLCENTER PULSE®
CallPath®
CITIZEN EFFORT™
Conversation Manager™
Customer Engagement Platform™
Customer Service Heroes®
EZPulse™
Genesys®
Genesys Cloud Connect™
Genesys Connect™
GENESYS CONTACT CENTER CONNECT™
Genesys Conversation Manager™
Genesys Mobile Engagement™
Genesys One™
GENESYS PRIME CONNECT™
Genesys Proactive Engagement™
GENESYS SMART CONNECT™
Genesys Smart Link™
GENESYS SOCIAL CONNECT™
Genesys Social Engagement™
iCFD®
intelligent CUSTOMER FRONT DOOR®
ONE TO ONE CUSTOMER SERVICE™
SIPSPAN2™
SMART CONNECT™
Speech-to-Phrase™
Speech-to-Phrase Recognition™
T-Server®

This is not an exhaustive list. Genesys also owns rights in other marks not specifically listed here, which may include other words, names, letters, numbers, logos, devices, product shapes, product packaging, colors, sounds, and combinations thereof. Many of these marks are registered, or have registration applications pending, with the U.S. Patent and Trademark Office and the trademark offices of other countries and jurisdictions.

Notifying Genesys of Claims of Copyright Infringement (or Other Intellectual Property Claims)

Last update: January 1, 2014

Notice and Procedure for Claims of Copyright infringement

If you believe that your copyright has been infringed in any way by this Site, promptly provide the following information in writing to our Digital Millennium Copyright Act (17 U.S.C. §512) Designated Agent:

The Designated Agent for this Site is:

Genesys Telecommunications Laboratories, Inc.
Legal Department
Attn: DMCA Designated Agent
2001 Junipero Serra Blvd.
Daly City, CA 94014
United States of America
Or fax to: +1 650 466-1260, Attn: DMCA Designated Agent
Or email to: legal@genesys.com, Attn: DMCA Designated Agent

Notice and Procedure for Other Intellectual Property Claims

If you believe that your other intellectual property rights, including trademark or privacy rights, have been infringed in any way by this Site, please provide a detailed description of the alleged infringement for further investigation via email to legal@genesys.com. Genesys’ receiving, investigating, or responding to your email shall not constitute Genesys’ agreement or verification of your claim(s) nor any admission of liability therefor. Genesys makes no commitment, covenant, promise, warranty, representation, or guarantee that it will receive, review, investigate, or respond to your claim within any particular time.

Last Update: January 1, 2014

Genesys Ethics & Compliance

Genesys recognizes that, more than ever, corporations today are held to even higher standards of behavior. At Genesys, we endeavor to set the highest standards of business excellence to ensure that our decisions and actions are both legal and ethical. We believe that it’s the right thing to do, and it’s up to every one of us to protect the Genesys reputation and build a foundation for long-term success – for ourselves and our customers.

Set forth below are a few examples of how we maintain a culture of ethics and compliance at Genesys.

Our Code of Conduct

All Genesys personnel are committed to conducting themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. Our Code of Conduct sets forth the commitments of our personnel to our customers, our business partners, our competitors, our communities and others.

Our Business Partner Code of Conduct

Genesys expects its business partners to conduct themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. Our Business Partner Code of Conduct sets forth the commitments that we expect from our business partners.

Our Vendor Code of Conduct

Genesys also expects its vendors to conduct themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. Our Vendor Code of Conduct sets forth the commitments that we expect from our vendors.

Our Compliance Policies

Genesys maintains a long list of compliance policies that elaborate on the principles set forth in our Code of Conduct. Set forth below is (i) a short summary of our Trade Compliance Policy, including a few noteworthy facts about our export compliance program, and (ii) summaries of a few of our other compliance polices.

Export Compliance

Genesys maintains a Trade Compliance Policy that mandates that all Genesys personnel will comply with all applicable export and import laws.

In general, exports of Genesys products must comply with (i) the United States export laws because they contain U.S. technology, and (ii) the export laws of the Netherlands and the European Union because they are usually exported from the Netherlands. Most of our products can be exported (i) without a U.S. export license (or under a U.S. license exception) and (ii) under a global license issued by the export authorities in the Netherlands.  However, Genesys sells or resells a short list of products that are export restricted because they contain a particular level of encryption technology.  Under certain circumstances (depending on the end user of the product and the country where the end user is located), it may be necessary for Genesys to obtain an export license before we can deliver any particular export-restricted product.

Use of our SaaS products does not involve an export.  So no export license is generally required. However the export laws described in the following paragraphs apply to our SaaS products as well as to our other products.

Genesys cannot sell any products to, or perform any services for, anyone named on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Person’s List or Entity List, the U.S. State Department’s Debarred List or other similar lists. In addition, Genesys cannot sell any products to, or perform any services for, any customer in any country embargoed by the United States. Currently, the countries embargoed by the United States are Cuba, Iran, North Korea, Sudan and Syria.

Other Compliance Policies

Our Anti-Corruption Policy mandates that Genesys personnel will comply with all applicable anti-corruption laws, including the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act, the OECD Convention on Combating Bribery of Public Officials in International Business and the UN Convention Against Corruption. It provides guidance about gift giving, meals, entertainment, travel and other common business practices that, under certain circumstances, might be considered improper or even illegal.

Our Competitive Practices Policy requires that Genesys personnel will comply with all applicable competition or antitrust laws. It provides guidance about anticompetitive practices and other common business practices that, under certain circumstances, may be deemed to be anticompetitive.

Our Data Privacy Policy mandates that Genesys personnel will comply with all applicable data privacy laws when collecting, using, retaining, storing, accessing, disclosing and otherwise processing personal information.

Our Conflicts of Interest Policy obligates Genesys personnel to avoid conflicts of interest and advises them that, in the event of unavoidable conflicts of interest, they should disclose them and seek a reasonable resolution.

Contact information

If you have any questions about our Ethics & Compliance Program, please contact us at Legal@genesys.com.

Genesys Code of Conduct

We are the directors, managers, officers, employees and contractors of Genesys. We live and work all over the world in a variety of cultures under a range of often diverse legal frameworks, but we are united in our goal to conduct ourselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws. These are our commitments:

To Our Customers

We commit to maintaining our customers' trust, loyalty and respect by designing and delivering innovative, high-quality, secure and reliable products and services. We will not offer our customers gifts or entertainment that might improperly influence their business decisions, and we will avoid all other corrupt, illegal, dishonest or deceptive business practices. We will accurately and fairly describe our products and services. We will not misrepresent our capabilities, even if it means losing a sale.

To Our Business Partners

We commit to selecting our resellers, suppliers and other business partners based on merit, reputation and ability to help Genesys meet its business objectives, considering price, quality, delivery capability, integrity, social responsibility and other relevant factors. We will require our business partners to conduct themselves ethically, morally, responsibly, with integrity and in compliance with all applicable laws.

To Our Competitors

We commit to competing vigorously, but also fairly, by following all applicable competition or antitrust laws. We will obtain information about our competitors only by lawful means, and we will use that information responsibly. We will respect the intellectual property rights of our competitors and others. We will comply with all international trade laws, including all applicable export, import and sanctions laws in the countries where we conduct business.

To Our Communities

We commit to serving and enhancing the communities where we live and work. We will protect the environment and the health and safety of the communities where we conduct business by respecting all applicable environmental, health and safety laws.

To Those Who Have an Interest in Our Assets

We commit to safeguarding Genesys's tangible, intangible and financial assets, including its intellectual property, proprietary information and goodwill, by following Genesys policies and procedures to prevent loss, theft or unauthorized use. We will spend Genesys funds only for legitimate business purposes and consistent with Genesys policies. We will enter into contractual commitments on behalf of Genesys only with the prior approvals required by Genesys policies. We will use the internet and e-mail access provided to us by Genesys for legitimate business purposes and otherwise in compliance with all Genesys policies. We will ensure the complete, accurate and timely internal and external reporting of financial information within the scope of our responsibilities.

To Those Who Trust Us with Their Information

We commit to protect and manage our personal employee and customer data and to abide by all applicable data privacy laws. We will maintain this information only to the extent required for business, legal or contractual purposes, and we will limit access to that data to those who need it for legitimate business, legal or contractual purposes.  We will manage our records in a manner consistent with all applicable laws and Genesys policies. We will share confidential information obtained from others only with (i) authorized Genesys employees having a legitimate need to know or (ii) third parties with prior approval and reasonable safeguards.

To Our Leaders

We commit to promoting the goals set by our management. We will not compete with Genesys or improperly use our relationship with Genesys or our possession of Genesys assets for personal gain. We will use our best efforts to avoid conflicts of interest and, where such conflicts cannot be avoided, we will timely disclose and resolve those conflicts in accordance with Genesys policies.  We will not accept gifts or entertainment that may influence our business judgment.

To Our Co-Workers

We commit to maintaining a safe, healthy and secure work environment that encourages innovation, creative thinking and teamwork. We will treat each other with respect and communicate openly. We will comply with all applicable human rights, civil rights and employment laws wherever we work, and we will not practice unlawful discrimination, harassment or retaliation.

To Ourselves

We commit to improving constantly. We will never stop learning. We will maintain a good attitude and have fun.

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We recognize that (i) this Code of Conduct defines Genesys's expectations for all of us, (ii) we will be asked to review the Code of Conduct at regular intervals and acknowledge that we are familiar with its contents, and (iii) Genesys may take disciplinary action against anyone who fails to comply with the Code of Conduct.

We understand that (i) Genesys has adopted other policies and procedures, many of which elaborate on the commitments set forth in the Code of  Conduct, (ii) we are obligated to comply with those policies and procedures, and (iii) we can find those policies and procedures and other resources at the Compliance website at https://xchange.genesyslab.com/xchange/base/Pages/compliance.aspx.

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If we suspect or observe a violation of the Code of Conduct or any other Genesys policy or law, we will report it by contacting one of the following:

Genesys will not retaliate against us if we report, in good faith, a suspected violation of law or Genesys policy.

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Each of us, working together, can help Genesys succeed, but only if our conduct matches the commitments we've made in our Code of Conduct.