Groupama Optimizes Customer Experience for Greater Customer Loyalty

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ABN AMRO
ABN AMRO
Social Media Channel Gives Banking Giant Human Touch
Alizz Islamic Bank
Alizz Islamic Bank
Start-up Bank Seizes Initiative in Growth Market
AstraZeneca
AstraZeneca
Finds a Remedy for IVR Growing Pains
Banco de Chile
Banco de Chile
Offers Customers a Personalized Experience to Boost Satisfaction
Bank Hapoalim
Bank Hapoalim
Improves Workload Management and Customer Satisfaction
Banorte
Banorte
Simplifies its Contact Center to Deliver Superior Customer Service
Belfius Bank
Belfius Bank
Ensures Dedicated Service to Customers
Belgacom
Belgacom
Responds Deftly to Changing Consumer Choices with Workforce Management
Belgacom DIS
Belgacom DIS
Gets its Numbers Right
British Telecom
British Telecom
Prioritizes Customer Interactions to Ensure Better Service
Cablemás
Cablemás
Fuels Contact Center Performance with Training from Genesys University
Canal+
Canal+
Increases Customer Service Flexibility and Efficiency
CATSA
CATSA
Integrated Platform Allows CATSA to Interact Through Multiple Channels
Ceridian Corporation
Ceridian Corporation
Uses Speech Analytics to Improve First Call Resolution
City of Avondale
City of Avondale
Proactively Handles Constituent Calls
City of Edmonton
City of Edmonton
Doubles Portfolio Penetration
ČSOB
ČSOB
Transformation Helps Match Customers’ Changing Lifestyles
CX ACT Worldwide
CX ACT Worldwide
Employs the Genesys Proactive Communications Solution for a Better Training Experience
Deutsche Telekom
Deutsche Telekom
Sees Better TCO in the Cloud
DNB
DNB
Increases First Contact Resolution Through Smarter Forecasting and Scheduling
DPD Russia
DPD Russia
Fine-tunes customer service with Genesys to raise satisfaction to a peak
Election Protection
Election Protection
Handles Call Volume Spikes
Endesa
Endesa
Improves Customer Communications
Entel
Entel
Improves Performance with a Virtual Contact Center
ESRI
ESRI
Ensures a Single, Seamless Conversation with Customers across All Channels
Etisalat
Etisalat
Innovative Customer Service Makes Them Egypt’s Leading Mobile Telecoms Provider
Falabella
Falabella
Provides an Innovative Multi-Channel Customer Experience
FASTWEB
FASTWEB
Broadband leader adopts innovative multi-channel strategy
First Data
First Data
Listens to the Voice of the Customer
Front Line
Front Line
Enjoys Rapid Business Growth in Customer Service Outsourcing
Groupama
Groupama
Optimizes Customer Experience for Greater Customer Loyalty
Harbor Freight Tools
Harbor Freight Tools
Overhauls Customer Service Through Genesys Self-Service Solutions
Healthcare Revenue Recovery Group
Healthcare Revenue Recovery Group
Maximizes Agent Performance and Revenue with Speech Analytics
ICBC
ICBC
Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
International Republican Institute
International Republican Institute
Elects a Cloud Self-Service Solution
iSKi
iSKi
Offers New Communication Channels to Improve Customer Service
J.B. Hunt
J.B. Hunt
Delivers Premier Customer Service with the Genesys Customer Experience Platform
Jetstar
Jetstar
Airways Leverages Cloud Services to Drive Growth and Improve Customer Service
Korea Expressway
Korea Expressway
Company Drives Performance Improvements with Better Citizen Communication
Marketo
Marketo
Automating Customer Service and Improving the Customer Experience
Marks & Spencer
Marks & Spencer
Relies on Genesys to Put the Customer Experience at the Heart of Their Business
Melwood
Melwood
Turns to a Cloud Contact Center to Conquer Budget Limitations
National Bank of Greece
National Bank of Greece
Ensures Superior Service through Alternative Channels
National Vision
National Vision
Sees Greater Return Through Voice
New Zealand Ministry of Justice
New Zealand Ministry of Justice
Increases Efficiencies and Collects More Outstanding Fines
News Limited
News Limited
Drives Cross-Channel Customer Conversations
Nordea Bank
Nordea Bank
Transforms its Channel Strategy for Customer Service Excellence
OnProcess Technology
OnProcess Technology
Uses Text Reminders to Keep Appointments Rolling for Cable Companies
Overstock.com
Overstock.com
Extends a Brand Built on Service
P-Direkt
P-Direkt
Customer Service Benefits From Innovation and Automation
Princeton University
Princeton University
Goes Virtual to Raise the Grade
Procter & Gamble
Procter & Gamble
Tide Cleans Up by Building Product Awareness for High Efficiency Detergent
Provident Financial
Provident Financial
Flexible Contact Centre Helps Lender Change with the Times
Russcollector
Russcollector
Increases Productivity Levels and Meets SLAs to Ensure Smooth Customer Interactions
Sabre
Sabre
Modernizes its Contact Center to Deliver a Multi-Channel Customer Experience
SAMU 44
SAMU 44
Emergency Service Provider Improves Patient Care with Intelligent Call Routing
SaskTel
SaskTel
Improving Sales Effectiveness and Service Delivery
Securus
Securus
Increases Year-Over-Year Funding Collection by Improving Customer Experience
Slovak Telekom
Slovak Telekom
Optimizes Workload Management for a Competitive Advantage
SPB
SPB
Three Words On Genesys Enterprise Workload Management from French Insurer SPB
Stage Stores
Stage Stores
Builds its Mobile Database to Create Customer Engagement
State of Michigan Department of Human Services
State of Michigan Department of Human Services
Efficiently Serves Citizens in Need
Stericycle
Stericycle
Uses Workload Management to Win Customer Loyalty
Swedbank
Swedbank
Assures Customer Service Level with Genesys Workforce Optimization
Ticketmaster
Ticketmaster
Ticketmaster High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server
U.S. Cellular
U.S. Cellular
Doubles On-Time Replenishments with SMS Bill Reminders
University of South Florida
University of South Florida
Promotes Public Health Education Through Innovative Mobile Campaign
UPMC Health Plan
UPMC Health Plan
Optimizes Customer Conversations to Ensure Service Excellence
Vattenfall
Vattenfall
Customer Service Nordic Delivers an Exceptional Cross-channel Experience for Customers
Videocon d2h
Videocon d2h
Deploys a Virtual Customer Service Solution to Boost Service
Visa Desjardins
Visa Desjardins
Provides a Differentiated Customer Experience
Vodacom
Vodacom
Optimizes Their Social Media Presence to Improve the Customer Experience
Vodafone
Vodafone
Improving Speed of Service Yields Big Results for Vodafone D2 GmbH
Vodafone Greece
Vodafone Greece
Genesys Solutions Insure Intense Customer Focus For Vodafone Greece
Welsh Water
Welsh Water
Transforms its Customer Service Strategy and Delivers on its Brand Promise
Western Union
Western Union
Automates Payment Services with Self-Service Solutions
ZON
ZON
Improves Customer Experience with Virtual Customer Service from Genesys
ZoomSystems
ZoomSystems
Transforms Contact Center Operations and Improves Agent Metrics