Groupama Optimizes Customer Experience for Greater Customer Loyalty

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Customers

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ABN AMRO
Social Media Channel Gives Banking Giant Human Touch
AstraZeneca
Finds a Remedy for IVR Growing Pains
Banco de Chile
Offers Customers a Personalized Experience to Boost Satisfaction
Bank Hapoalim
Improves Workload Management and Customer Satisfaction
Banorte
Simplifies its Contact Center to Deliver Superior Customer Service
Belfius Bank
Ensures Dedicated Service to Customers
Belgacom
Customer Service is Main KPI
British Telecom
Prioritizes Customer Interactions to Ensure Better Service
Cablemás
Fuels Contact Center Performance with Training from Genesys University
Canal+
Increases Customer Service Flexibility and Efficiency
CATSA
Integrated Platform Allows CATSA to Interact Through Multiple Channels
Ceridian Corporation
Uses Speech Analytics to Improve First Call Resolution
City of Avondale
Proactively Handles Constituent Calls
City of Edmonton
Doubles Portfolio Penetration
ČSOB
Transformation Helps Match Customers’ Changing Lifestyles
CX ACT Worldwide
Employs the Genesys Proactive Communications Solution for a Better Training Experience
Deutsche Telekom
Sees Better TCO in the Cloud
DNB
Increases First Contact Resolution Through Smarter Forecasting and Scheduling
Election Protection
Handles Call Volume Spikes
Entel
Improves Performance with a Virtual Contact Center
ESRI
Ensures a Single, Seamless Conversation with Customers across All Channels
Etisalat
Innovative Customer Service Makes Them Egypt’s Leading Mobile Telecoms Provider
Falabella
Provides an Innovative Multi-Channel Customer Experience
First Data
Listens to the Voice of the Customer
Front Line
Enjoys Rapid Business Growth in Customer Service Outsourcing
Groupama
Optimizes Customer Experience for Greater Customer Loyalty
Harbor Freight Tools
Overhauls Customer Service Through Genesys Self-Service Solutions
Healthcare Revenue Recovery Group
Maximizes Agent Performance and Revenue with Speech Analytics
ICBC
Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
International Republican Institute
Elects a Cloud Self-Service Solution
iSKi
Offers New Communication Channels to Improve Customer Service
J.B. Hunt
Delivers Premier Customer Service with the Genesys Customer Experience Platform
Jetstar
Airways Leverages Cloud Services to Drive Growth and Improve Customer Service
Korea Expressway
Company Drives Performance Improvements with Better Citizen Communication
Marketo
Automating Customer Service and Improving the Customer Experience
Melwood
Turns to a Cloud Contact Center to Conquer Budget Limitations
National Bank of Greece
Ensures Superior Service through Alternative Channels
New Zealand Ministry of Justice
Increases Efficiencies and Collects More Outstanding Fines
News Limited
Drives Cross-Channel Customer Conversations
OnProcess Technology
Uses Text Reminders to Keep Appointments Rolling for Cable Companies
Overstock.com
Extends a Brand Built on Service
Princeton University
Goes Virtual to Raise the Grade
Procter & Gamble
Tide Cleans Up by Building Product Awareness for High Efficiency Detergent
Russcollector
Increases Productivity Levels and Meets SLAs to Ensure Smooth Customer Interactions
Sabre
Modernizes its Contact Center to Deliver a Multi-Channel Customer Experience
SAMU 44
Emergency Service Provider Improves Patient Care with Intelligent Call Routing
SaskTel
Improving Sales Effectiveness and Service Delivery
Securus
Increases Year-Over-Year Funding Collection by Improving Customer Experience
Slovak Telekom
Optimizes Workload Management for a Competitive Advantage
Stage Stores
Builds its Mobile Database to Create Customer Engagement
State of Michigan Department of Human Services
Efficiently Serves Citizens in Need
Stericycle
Uses Workload Management to Win Customer Loyalty
Swedbank
Assures Customer Service Level with Genesys Workforce Optimization
Ticketmaster
Ticketmaster High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server
U.S. Cellular
Doubles On-Time Replenishments with SMS Bill Reminders
UPMC Health Plan
Optimizes Customer Conversations to Ensure Service Excellence
Vattenfall
Customer Service Nordic Delivers an Exceptional Cross-channel Experience for Customers
Videocon d2h
Deploys a Virtual Customer Service Solution to Boost Service
Visa Desjardins
Provides a Differentiated Customer Experience
Vodacom
Optimizes Their Social Media Presence to Improve the Customer Experience
Vodafone
Improving Speed of Service Yields Big Results for Vodafone D2 GmbH
Welsh Water
Transforms its Customer Service Strategy and Delivers on its Brand Promise
Western Union
Automates Payment Services with Self-Service Solutions
ZON
Improves Customer Experience with Virtual Customer Service from Genesys
ZoomSystems
Transforms Contact Center Operations and Improves Agent Metrics