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ABN AMRO
ABN AMRO
Social Media Channel Gives Banking Giant Human Touch
Afni
Afni
Afni Improves Agent Utilization by 19% with Genesys Proactive Communications and Self Service
Alizz Islamic Bank
Alizz Islamic Bank
Start-up Bank Seizes Initiative in Growth Market
AstraZeneca
AstraZeneca
Finds a Remedy for IVR Growing Pains
Banco de Chile
Banco de Chile
Offers Customers a Personalized Experience to Boost Satisfaction
Banco Itaú
Banco Itaú
Improves Customer Experience in a SIP Environment
Bank Hapoalim
Bank Hapoalim
Improves Workload Management and Customer Satisfaction
Banorte
Banorte
Simplifies its Contact Center to Deliver Superior Customer Service
Belfius Bank
Belfius Bank
Ensures Dedicated Service to Customers
Belgacom
Belgacom
Responds Deftly to Changing Consumer Choices with the Genesys Customer Experience Platform
BlueLink
BlueLink
Boosts Contact Center Performance and Central Oversight of Global Brands
British Telecom
British Telecom
Prioritizes Customer Interactions to Ensure Better Service
BSN
BSN
Transformed their CX and won the Gold from the CCA of Malaysia
Cablemás
Cablemás
Fuels Contact Center Performance with Training from Genesys University
Canal+
Canal+
Increases Customer Service Flexibility and Efficiency
CATSA
CATSA
Integrated Platform Allows CATSA to Interact Through Multiple Channels
Ceridian Corporation
Ceridian Corporation
Uses Speech Analytics to Improve First Call Resolution
City of Avondale
City of Avondale
Proactively Handles Constituent Calls
City of Edmonton
City of Edmonton
Doubles Portfolio Penetration
ČSOB
ČSOB
Transformation Helps Match Customers’ Changing Lifestyles
CX ACT Worldwide
CX ACT Worldwide
Employs the Genesys Proactive Communications Solution for a Better Training Experience
Deutsche Telekom
Deutsche Telekom
Sees Better TCO in the Cloud
Dianping.com
Dianping.com
Dianping.com Provides Great CX to Realize Business Diversity
DNB
DNB
Increases First Contact Resolution Through Smarter Forecasting and Scheduling
DPD Russia
DPD Russia
Fine-tunes Customer Service with Genesys to Raise Satisfaction to a Peak
Efinancial
Efinancial
Efinancial Taps Genesys Speech Analytics to Boost Revenue
Eircom
Eircom
Consolidates its Contact Center for Seamless Self-service and Right-first-time Agent Routing
Election Protection
Election Protection
Handles Call Volume Spikes
eLong.com
eLong.com
eLong.com Keeps Improving CX via a Mobile Engagement Solution from Genesys
Emirates
Emirates
Winning CX with Customer Service Innovation
Endesa
Endesa
Improves Customer Communications
Enel
Enel
Learn Why Enel Chose Genesys to Become One of Europe’s Best Performing Contact Centers
Entel
Entel
Improves Performance with a Virtual Contact Center
ESRI
ESRI
Ensures a Single, Seamless Conversation with Customers across All Channels
Etisalat
Etisalat
Innovative Customer Service Makes Them Egypt’s Leading Mobile Telecoms Provider
Falabella
Falabella
Provides an Innovative Multi-Channel Customer Experience
FASTWEB
FASTWEB
Broadband leader adopts innovative multi-channel strategy
First Data
First Data
Listens to the Voice of the Customer
freenet Group
freenet Group
Improves Efficiency, Quality, and Employee Satisfaction
Front Line
Front Line
Enjoys Rapid Business Growth in Customer Service Outsourcing
Groupama
Groupama
Optimizes Customer Experience for Greater Customer Loyalty
Healthcare Revenue Recovery Group
Healthcare Revenue Recovery Group
Maximizes Agent Performance and Revenue with Speech Analytics
Home Credit China
Home Credit China
Manages the Growth and Consistency of Great Customer Experience
Home Credit Russia
Home Credit Russia
Enhanced Routing Strategies Help Cut Request Processing Time
ICBC
ICBC
Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
Inchcape
Inchcape
Car Dealer Accelerates Revenue in a Slowing Market
Ingosstrakh
Ingosstrakh
Ingosstrakh updates its contact center with the Genesys Customer Experience Platform
International Republican Institute
International Republican Institute
Elects a Cloud Self-Service Solution
iSKi
iSKi
Offers New Communication Channels to Improve Customer Service
J.B. Hunt
J.B. Hunt
Delivers Premier Customer Service with the Genesys Customer Experience Platform
Jetstar
Jetstar
Airways Leverages Cloud Services to Drive Growth and Improve Customer Service
Korea Expressway
Korea Expressway
Company Drives Performance Improvements with Better Citizen Communication
Lincoln Financial
Lincoln Financial
Transforms Great CX Through Enterprise Standardization
Marketo
Marketo
Automating Customer Service and Improving the Customer Experience
Marks & Spencer
Marks & Spencer
Relies on Genesys to Put the Customer Experience at the Heart of Their Business
Melwood
Melwood
Turns to a Cloud Contact Center to Conquer Budget Limitations
National Bank of Greece
National Bank of Greece
Ensures Superior Service through Alternative Channels
National Vision
National Vision
Sees Greater Return Through Voice
NEC Personal Computers
NEC Personal Computers
Leveraging IT to the fullest, NEC Quickly and Accurately Resolves Customer Problems
New Zealand Ministry of Justice
New Zealand Ministry of Justice
Increases Efficiencies and Collects More Outstanding Fines
News Limited
News Limited
Drives Cross-Channel Customer Conversations
Nordea Bank
Nordea Bank
Transforms its Channel Strategy for Customer Service Excellence
Núcleo - Personal Paraguay
Núcleo - Personal Paraguay
Values Experience, Quality and Innovation in Serving Mobile Customers
OnProcess Technology
OnProcess Technology
Leverages Genesys Cloud Solutions to Deliver CX Innovation
Overstock.com
Overstock.com
Extends a Brand Built on Service
P-Direkt
P-Direkt
Customer Service Benefits From Innovation and Automation
Palmia
Palmia
Shaping Public Services Around Citizens’ Needs
Princeton University
Princeton University
Goes Virtual to Raise the Grade
Procter & Gamble
Procter & Gamble
Tide Cleans Up by Building Product Awareness for High Efficiency Detergent
Provident Financial
Provident Financial
Flexible Contact Centre Helps Lender Change with the Times
Recsa Chile
Recsa Chile
Resca Reduces Costs, Increases Revenue, and Drops Transfer Errors in Only Three Months
Red Energy
Red Energy
Learn How Red Energy Relies on Genesys to Provide Great CX to Gas and Electric Customers
Red Hat
Red Hat
Delivers Best-in-Class Customer Experience
Russcollector
Russcollector
Increases Productivity Levels and Meets SLAs to Ensure Smooth Customer Interactions
Sabre
Sabre
Modernizes its Contact Center to Deliver a Multi-Channel Customer Experience
SAMU 44
SAMU 44
Emergency Service Provider Improves Patient Care with Intelligent Call Routing
SaskTel
SaskTel
Improving Sales Effectiveness and Service Delivery
Schneider Electric
Schneider Electric
Consolidation Program Powers Industry Leader’s Service Improvement
Securus
Securus
Increases Year-Over-Year Funding Collection by Improving Customer Experience
SKY
SKY
Service Focus Sharpens TV Provider’s Competitive Edge
Slovak Telekom
Slovak Telekom
Optimizes Workload Management for a Competitive Advantage
SPB
SPB
Genesys Helps Develop Contact Center Road Map and Reengineer Business Processes
Stage Stores
Stage Stores
Builds its Mobile Database to Create Customer Engagement
State of Michigan Department of Human Services
State of Michigan Department of Human Services
Efficiently Serves Citizens in Need
Stericycle
Stericycle
Uses Workload Management to Win Customer Loyalty
Swedbank
Swedbank
Assures Customer Service Level with Genesys Workforce Optimization
Swisscom
Swisscom
Improves Productivity While Helping Customers
T-Mobile Czech Republic
T-Mobile Czech Republic
Telco shares its enthusiasm for winning solutions
Tata Sky
Tata Sky
Learn how Genesys delivered an integrated CX platform for Tata Sky
Telegate
Telegate
Speeding into the Future of Digital Service with SIP
Telstra
Telstra
Telstra Optimises Employee Engagement to Better Handle Customer Service Requests
Ticketmaster
Ticketmaster
High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server
Touring Club Suisse (TCS)
Touring Club Suisse (TCS)
How To Boost Agent Productivity by 40 Minutes a Day
TwinSpires
TwinSpires
Genesys Enables TwinSpires to Flourish With a Contact Center Cloud Migration
U.S. Cellular
U.S. Cellular
Doubles On-Time Replenishments with SMS Bill Reminders
UBI Banca
UBI Banca
Learn How UBI Relies on Genesys to Provide a Highly Differentiated Customer Experience
UniCredit Direct Services GmbH
UniCredit Direct Services GmbH
Genesys Helps UniCredit Direct Services GmbH to Deliver Customer Personalization
University of South Florida
University of South Florida
Promotes Public Health Education Through Innovative Mobile Campaign
UPMC Health Plan
UPMC Health Plan
Optimizes Customer Conversations to Ensure Service Excellence
Vattenfall
Vattenfall
Customer Service Nordic Delivers an Exceptional Cross-channel Experience for Customers
Videocon d2h
Videocon d2h
Deploys a Virtual Customer Service Solution to Boost Service
Vidéotron
Vidéotron
Partners with Genesys to Consolidate to a Single Centralized System for Multi-Channel Customer Interaction
Visa Desjardins
Visa Desjardins
Provides a Differentiated Customer Experience
Visión Banco Paraguay
Visión Banco Paraguay
Optimization and Efficiency as a Result of Working with Genesys
Vodacom
Vodacom
Optimizes Their Social Media Presence to Improve the Customer Experience
Vodafone
Vodafone
Extends Virtual IP Contact Center Infrastructure to Improve Customer Experience
Voicenter
Voicenter
How to Become a Leading Regional Provider of World-class Contact Center Solutions with Genesys
Waste Management
Waste Management
delivers consistent world class CX across all channels
Welsh Water
Welsh Water
Genesys Partners with Welsh Water Making Their Customer Experience Vision a Reality
ZON
ZON
Improves Customer Experience with Virtual Customer Service from Genesys
ZoomSystems
ZoomSystems
Transforms Contact Center Operations and Improves Agent Metrics